Lead Digital Product Manager / Zelle Digital Payments

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to support the strategy, delivery, governance, and ongoing optimization of the Zelle digital payments experience within Consumer Banking and Lending (CBL). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com.

This role will manage customer-facing web and digital journeys, including public site content, onboarding experiences, messaging, and release readiness, while partnering across product, technology, risk, legal, compliance, fraud, marketing, and external partners to deliver secure, compliant, and customer-first payment experiences.

In this role, you will:

• Act as key participant in large-scale planning; Use data, market research, payments knowledge, and stakeholder input to inform product strategy, ​Objectives and Key Results (OKRs), roadmap decisions, and future enhancements
• Influence product strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors; Translate business, customer, risk, compliance, and operational needs into clear product requirements and epics
• Lead a broad team of product professionals to meet deliverables and drive new initiatives; Support the Zelle digital experience across web, mobile, online, onboarding, and customer messaging channels
• Lead the development and execution of complex business plans, programs and initiatives which have impact across the enterprise with broad impact; Manage the product roadmap, backlog, and delivery priorities for Zelle and related digital payment capabilities
• Make decisions in product strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements; Govern Zelle customer-facing messaging, including alerts, bilingual English and Spanish content, educational content, error messages, public site updates, and notifications; Identify, document, and escalate defects, material changes, governance approvals, production issues, audit requests, and regulatory or risk inquiries
• Potentially lead projects, teams or serve as a peer mentor
• Review and analyze complex product strategy for product/functionality/experience area; Monitor customer experience, product performance, operational metrics, error trends, feedback, and reporting to identify opportunities for simplification and continuous improvement
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals; Develop executive-ready updates, presentations, reporting, and communications that clearly summarize status, risks, decisions, customer impacts, and outcomes

Available Locations: Relocation assistance is not available for this position.

• 2700 and 2800 S. Price Road, Chandler, AZ
• 1150 W. Washington Street, Tempe, AZ
• 600 S. 4th Street, Minneapolis, MN
• 401 S. Tryon Street, Charlotte, NC
• 3075 Loyalty Circle, Columbus, OH

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced analytical, strategic thinking, and problem-solving skills to assess complex data, systems, and architectures, identify risks and opportunities, and drive data-driven decisions with high attention to detail and accuracy
• Advanced communication, collaboration, and influencing skills to align stakeholders, build trust, and convey complex information clearly across all organizational levels, including senior leadership
• Advanced organizational and execution skills to manage competing priorities and lead complex cross-functional initiatives, aligning stakeholders across compliance, marketing, operations, product, risk, technology, and leadership in a matrixed environment
• Demonstrated ability to work independently, take initiative, exercise sound judgment, and deliver strategic outcomes with professionalism and integrity
• Experience driving change, process improvement, and operational efficiency initiatives that deliver measurable business results
• Experience leve