Occupational Health Services Associate

The OHS Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.  
 

Responsibilities

• Schedule donor occupational health testing within vendor systems.  
• Process and complete drug and occupational health testing results to ensure delivery to clients 
• Learn and understand the regulated processes for both drug and occupational health testing. 
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results 
• Work with internal teams to assist clients 
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results 
• Meeting attendance, production and quality standards of the company/department. 
• Records details of all calls and tasks, as well as actions taken, into Salesforce.  
• Other duties related as assigned by management 
• Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
• Contributes to team effort in maintaining service level agreements (SLA) 
• Contribute to a positive team environment  
• Contribute to creating and maintaining work instructions and Milo flow charts. 
• Ability to multitask, make decisions, and work independently and well as with a team. 

• High school degree or GED required. 
• Able to complete work with minimal errors under limited supervision required. 
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.  
• Ability to multitask (i.e., read or type while talking on the phone) required.  
• Strong written and verbal comprehension and expression skills required.  
• Ability to type 35+ WPM required. 
• Previous experience with CRM systems (i.e., Salesforce) preferred. 
• Must take ownership, be open, work as one, and stay curious.