Quality Assurance and Compliance Analyst, Pharmacy Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

The Quality Assurance Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy and procedures, program management, patient record review, internal/external audit, and metrics, trend analysis and reporting.

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides effective quality controls to support call center, pharmacy and insurance hub operations.
• Monitors compliance with all AbbVie Complete Access policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations.
• Develops QA training programs and materials and provides training to departmental personnel.
• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares. daily/monthly reports of quality measurements.
• Manage QA dashboards and databases as required to support the business.
• Participates in Quality Improvement initiatives and assures stakeholder satisfaction.
• Conducts investigations and provides timely resolutions to quality incidents and exception issues.
• Participates in the development and implementation of corrective and preventative action plans.
• Prepares ad hoc quality and other reports as requested by management and other stakeholders.
• Conduct internal audits on the business functions of pharmacy and insurance hubs.
• Supports external audit logistics and operations.

Qualifications

• Bachelor degree required in a scientific or healthcare discipline or related field.
• Minimum of 2 years’ experienc