Enrollment Specialist

Compensation:

$17.82 - $22.91

Compensation Type:

Hourly

Employment Type:

Regular

Scheduled Weekly Hours:

40NE06

Department:

Admissions

Position Summary

Provides customer service, technical and administrative support, and general office management for the Continuing Education and Workforce Development Department. Prepares Reports MS office using a SIS, Business Information System, Customer Relations Management System (CRM). Assist with department print marketing material. Schedules classrooms for department programming. Represents the Continuing Education and Workforce Development department at recruiting and outreach events. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement.

This role will be required to work on-site at Santa Fe Community College.

Duties & Responsibilities

• Assists customers, in person or over the telephone, including students, faculty, and staff with admission and registration. 

• Provides general college information and assistance. 

• Uses individual judgment to assist the SFCC population and resolve issues. 

• Troubleshoots and resolves customer related concerns and issues. 

• Works with customers to assist and resolve problems as they occur. Refers to supervisor as appropriate. 

• Delivers accurate information about current courses and products in the Continuing Education schedule in order to answer student questions and guide students in selecting courses that meet their stated needs.  

• Maintains effective relationships with other departments on campus, including Welcome and Advising, Cashier, Office of Information Technology and Security in order to efficiently deliver customer service to students regarding ID numbers, registrations, payments, refunds and technology needs, and to make sure classrooms are open and ready for class delivery. 

• Anticipates prospective and current students’ needs in order to more effectively provide options and referrals, including vocabulary and definition of terms prior to referral.  

• Provides daily oral and written communication with students to confirm classes, send lists of class supplies needed, and inform students about locations of classes including giving directions. 

• Participates a business information system relating to registration that includes a collaborative team that crosses departments including Enrollment, Cashiers, Office of Information Technology, etc. 

• Provides technical assistance to end-users in the utilization of the online enrollment system; provides other assistance as appropriate. 

• Processes and updates student information; complies with FERPA in ensuring confidentiality. 

• Operates a Student Information System 

• Stays current with specialized regulations including FERPA policies in order to provide appropriate assistance to prospective and current students. 

• Articulates and delivers customer service. 

• Completes follow-up activities until the customer feels their needs have been met. 

• Prepares a variety of correspondence, documents and reports; enters data into databases; maintains office files, electronic. 

• Maintains and updates handbooks, forms, publications and policy/procedure documents as directed by supervisor. 

• Provides information on registration rates, fees, and payment deadlines as well as initial information on Employee Educational benefits to assist SFCC employees and their family members. 

• Tracks trends and recurring issues for the Continuing Education Department by listening to customers and observing their registration or cancellation patterns. 

• Maintains waiting lists for classes filled to capacity and advises Director and staff about when a new section should be offered or if problems have surfaced with any aspect of delivering classes to students.  

• Suggest solutions to customer problems. 

• Delivers Continuing Education instructor services including answering questions about levels of enrollment, running and sharing rosters, preparing class packet materials with liability release forms, general instructional materials, class signage, instructor evaluations, and other classroom materials.  

• Prepares classrooms for students and instructors by ensuring projectors are available, classroom temperature is adjusted as necessary and arranging physical environment as instructor requires.