Conference Services Support Representative

Who We Are:

Single Digits was started in 2003, and now has almost 6,000 customers, with over one million people authenticating on our networks daily. We design, install, and manage secure bulk wi-fi systems at leading hotels, senior living facilities, and student housing/apartment complexes. We offer a complete guest solution, including engineering, networking monitoring, and multi-lingual support. Thanks to our managed service business model, our clients are able to boost revenues, strengthen customer loyalty and better promote their own brands without capital expenditures.

What You'll Do:

This is a non-standard work schedule and will require some weekend hours to support or setup large events. On average there will be one weekend day scheduled but based on demand during peak seasons, two weekend days may be required.

• Successfully setup and configure conference Wi-Fi based on the specifications of the customer contract
• Perform technical delivery and support of onsite event Wi-Fi services
• Enhance property relationships and satisfaction through regular property contact and timely problem resolution
• Escalate customer pricing, installation, and service issues for resolution when appropriate and serve as the primary escalation point for the customer when warranted
• Promote a positive reputation and brand image for Single Digits in the marketplace

Requirements

• Associates degree or equivalent from a two-year college or university
• 1-2 years of customer-facing work experience at a telecom or technology company
• Demonstrated experience with wireless networks and or hotel concierge
• Advanced skills in troubleshooting and customer de-escalation
• Excellent interpersonal and communication skills, both verbal and written
• Customer focused with exceptional customer service and customer relationship skills

Benefits

• Full-Time position
• Paid Time Off (PTO) – accumulate up to 17 days per calendar year plus 9 holidays
• Medical (starting at $140/month for individuals)
• Dental (starting at $10/month for individuals)
• 401(K) with a company match that fully fully vests within two years!
• Vision discounts
• Domestic Partner benefits
• Voluntary Life/AD&D
• Long Term Disability (LTD)
• Employee Assistance Program
• Health and Wellness Program
• Flexible Spending Account
• Parental Leave
• Reimbursement Plans

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are not currently sponsoring H1-B visas for this position.

*Single Digits does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.