Business Systems Analyst (LMS)

Company Description

At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team! 

Proud to be nationally recognized as a USA TODAY Top Workplace for 2026! Check out our other prestigious awards by clicking HERE! 

Job Description

Are you a systems‑savvy problem solver who loves turning business needs into clear, testable requirements? RIVO is excited to add an experienced Business Systems Analyst (LMS) to our team to help us execute high‑quality releases, reduce production defects, and scale a consistent, auditable delivery process for our proprietary Loan Management platform (LMS).

This is the ideal role for a strong individual contributor who thrives in a fast‑paced environment and wants to deepen their technical expertise while collaborating cross-functionally to create a consistent, auditable software delivery process. If you’re a self‑starter with solid technical skills and a passion for UAT - we want to hear from you!

What You’ll Do:

• Translate business needs into clear requirements, user stories, and acceptance criteria.
• Map process changes across the loan lifecycle; call out impacts, dependencies, and risks.
• Coordinate UAT: design scenarios, track execution, and secure sign‑off.
• Drive defect management: precise repro steps, severity, business impact, and follow‑through.
• Validate release readiness with checklists, documentation, and cross‑team alignment.
• Support access governance (on/offboarding, RBAC docs) with Ops and Compliance.

What Success Looks Like (First 6-12 months):

• 90%+ of scoped stories enter UAT with complete acceptance criteria and no major clarification gaps.
• UAT defects triaged within 1 business day and resolved within agreed SLAs by severity.
• 100% of releases ship with readiness checklists and updated documentation.
• On/Offboarding completed on time (2 business days / 24 hours respectively) with partners.
• Audit evidence for owned controls is complete and review‑ready.

How You’ll Work:

• Report to: Product Manager & align deliverables with Engineering and QA/Release and Compliance leaders.
• Team up with: Engineering/QA (delivery), Operations (execution), and Management (controls/evidence)
• Own: Requirements quality, UAT coordination, and release‑readiness artifacts—escalate scope/schedule tradeoffs to Product leadership as needed.

Qualifications

What You Bring:

• Hands‑on experience writing requirements/AC and test scenarios/cases.
• Proven UAT coordination and defect management chops.
• Working knowledge of RBAC and the user‑access lifecycle.
• Comfortable in Jira/Azure DevOps (or similar).
• Self‑starter, ownership mindset—you proactively learn, clarify, document, and move work forward.
• Clear communicator across technical and non‑technical partners.

What We Look For:

• 1-4 years in Business Systems Analysis, Systems Analysis, Product Analysis, QA/UAT, or similar role.
• Bachelor’s in Management Information Systems, or related field (or equivalent experience).
• Prior experience in Lending, servicing, fintech, or regulated financial experience a plus.
• Basic SQL for validation and  audit/compliance familiarity a plus.

Additional Information

Company Benefits 

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time 
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
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