Assistant Manager, Billing and Operations - ASPCA Animal Hospital

Summary:

Overview  
As the Billing and Operations Assistant Manager at the ASPCA Animal Hospital (AAH), you’ll play a key role in supporting access to compassionate veterinary care for pets and their families.  Working closely with a dedicated team, you’ll help eliminate barriers to essential services by providing empathetic, knowledgeable, and efficient support to clients, ensuring every pet receives the care they deserve. 
 
Who We Are 
AAH provides expert, urgent medical care to some of NYC’s most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. 
 
The ASPCA Animal Hospital (AAH), is passionate about minimizing fear, anxiety, and stress and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice’s standards and Fear Free values.

What You’ll Do 
The Billing and Operations Assistant Manager reports directly to the Senior Director of Operations and has at least 1 direct report. This role is essential in supporting the department with exceptionally detail oriented capabilities and operational excellence. The billing and operations assistant manager will be responsible for supporting the work of the billing and client services teams, providing suggestions for optimizing systems and procedures, and supporting AAH/ARC/CARE through celebratory functions. 
 
Success in this role requires the ability to thrive in a fast-paced environment, demonstrate a high level of accountability, while maintaining a strong attention to detail. Collaboration is key— this position works closely with cross-functional teams, embodying a team-first mindset with consistent follow-through. The ideal candidate will also demonstrate urgency in task completion while upholding Fear Free values in every interaction. 
 
What You’ll Get 

Compensation 
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

• The target hiring range for this role is $28.85 - $31.25 per hour

Benefits 
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: 
 
•    Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. 
•    Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. 
•    Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. 
•    Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. 
 
 

Responsibilities:

Job Responsibilities 
Responsibilities will include, but are not limited to:  
 
Operational & Administrative Support (50%) 
•    Work with the floor manager team to optimize daily operational flow, lead by example at the front desk, filling in gaps as appropriate. 
•    Provide management with suggestions to update systems and procedures as necessary to maintain the highest level of patient care and customer service. 
•    Demonstrate proficiency in billing processes to help fill coverage gaps. 
•    Cover all shift responsibilities of the Client Service Representatives including checking in clients, loading exam rooms and closing out invoices. 
•    Manage and arrange all celebratory events for AAH, ARC & CARE employees including b