Sr. Program Specialist

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

 

Summary:

The Sr. Program Specialist is a key partner to Field Service leadership, ensuring that programs, meetings, and initiatives run smoothly and efficiently. This role supports leadership by managing strategic projects, tracking commitments, identifying field impact, and ensuring cross-functional alignment. They will oversee meeting coordination, content management, comms coordination, supporting culture initiatives, and event logistics—helping to keep Field Service teams focused on the right priorities at the right time.

 

Primary Responsibilities:

• Leadership & Program Support:
• Support Field Service leadership on Program & Culture initiatives (example: Field Council)
• Track updates and commitments for strategic projects and the weekly staff meetings. 
• Act as a liaison between leadership and cross-functional teams, ensuring that initiatives move forward smoothly.
• Support the leadership team by helping prioritize what needs to be done in order for our program to run effectively.
• Meeting & Communication Support
• Create agendas and outlines for recurring program meetings (weekly staff meetings, monthly huddles, monthly RM meeting, etc) working closely with the Communications Manager to ensure clear, consistent messaging.
• Support program meeting logistics, such as scheduling and A/V setup
• Identify communication needs within Field Service Operations and connect the Communications Manager to the right people for content creation.
• Program Guide & SOP Management
• Oversee content updates for the Field Service internal intranet, ensuring that leadership-approved materials remain accurate and relevant.
• Work with the Enablement Team and partners to coordinate new content requests
• Track and audit Field Guide & SOPs to ensure they remain up to date by working with SMEs and notifying the responsible teams when updates are needed.
• Calendar & Event Coordination
• Own the Field Service division annual calendar, tracking key dates and ensuring proper planning for major initiatives and meetings.
• Manage logistics and content timelines for frontline meetings, ensuring