Technical Sales Manager Senior

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

ABL and Pre-Sales Team: The pre-sales solutions team is on a mission to create exceptional service experiences for customers and partners, thus turning opportunities into orders for ABL. Guided by our unwavering commitment to excellence, integrity, and collaboration, our mission as a pre-sales team is to drive order growth and foster enduring relationships with our customers. We strive to understand and anticipate our customers' needs, delivering solutions that turn opportunities into orders. Through our proactive and customer-centric approach, we aim to inspire trust, exceed expectations, and set the stage for a successful sales journey. We believe that our success comes from ensuring that our customers quickly, easily, and accurately get the information they need to secure an order.

Your Mission: The Technical Sales Manager’s mission is to help increase our order capture rate through impeccable service and to clear the path to order activation.  This team will understand that capturing an order is not merely a transaction, but an opportunity to create a lasting impression, foster trust, and cultivate meaningful relationships through high level empathy and project-level understanding

Key Tasks & Responsibilities (Essential Functions)

Improve Sales Effectiveness: 

•Fostering strong relationships and consistently deliver exceptional experiences.  Embody the “we’ll take care of it” attitude.  Aim to cultivate customer loyalty, ultimately securing the customers trust and winning their orders.

• Leverage your technical expertise, comprehensive product knowledge, and solution-oriented mindset to drive successful conversion of opportunities into orders.

• Collaborate closely with the Sr. Specification Sales Manager to identify and nurture potential opportunities, actively contributing to the growth of the project pipeline through designated tools.

• Support the creation of no charge sample orders, working in close partnership with customer support associates to ensure timely delivery of high-quality samples.

• Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations. Proactively engage with agents to ensure they are effectively managing their registrations, while swiftly addressing any conflicts in partnership to resolve them amicably.

Provide Specialized Support: 

• Facilitate customized product and design requests, utilizing advanced tools such as the Product Configurator and system resources to streamline bill of material and submittal generation (RFA request-for-assistance) as required.

• Serve as a dedicated, trusted, and reliable point of contact, readily available to address and fulfill all pre-sales needs of both agents and customers, ensuring exceptional support and seamless communication throughout the process.

• Extensively train on ABL products gaining comprehensive knowledge to address feasibility inquiries, ensuring our customers make informed decisions when selecting products for their unique requirements.

Education (minimum education required)

What we are looking for in you:

• Power BI. You must have proficiency in using the application to understand sales data and order capture rate.
• Agile Applications. Our agents rely heavily upon Agile, the processes it enables, and the business rules it enforces. To aid our customers with their needs, you will need to understand and utilize a variety of Agile Applications such as RFA tool, Quoting Tool, Project Container, and various others. You will need to develop breadth and depth in both the processes and the technology. Technical Sales Managers will need to be proficient and utilize Agile to assist in customer resolution.
• Item Explorer and Windchill.  These applications are essential when understanding product feasibility and deep technical knowledge.  Technical Sales Managers must be proficie