Financial Solution Delivery Architect- myAvatar (Consulting)

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Netsmart Overview:  

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!   

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.  

 

Solution Architects at Netsmart:  

As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:  

Business Solution Architect: The business architect is accountable for overseeing the system's back-office functions, including patient access, billing, and remittance, throughout the implementation process. In addition to collaborating with the client to define workflows and recommend best practices based on industry standards, they undertake a myriad of common tasks. These include leading client events, driving data collection efforts, prescribing myAvatar best practices, conducting workflow analysis and design, as well as comprehensive documentation. They are also involved in myAvatar content creation, coaching and mentoring the solution team, and adeptly navigating internal and client conflicts. Furthermore, they excel in troubleshooting, issue navigation, and resolution, ensuring smooth project progression and client satisfaction. 

Responsibilities:  

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.  

• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points. 

• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.   

• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer  

• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.  

• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.  

• Manage client expectations and ensure project delivery meets goals of engagement. 

• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles. 

Qualifications 

Required 

• Bachelor's degree or equivalent relevant work experience