Membership Coordinator

Description

About Membership Coordinator with Salesforce Certification

We are seeking a dedicated Membership Coordinator with Salesforce Certification and Experience to join our team for an in-person role. This position combines Salesforce administration with program coordination to support our nonprofit initiatives focused on youth development. The ideal candidate will have proven experience with Salesforce, strong organizational skills, excellent communication, and a passion for engaging and developing youth. We offer support for Salesforce classes and certification tests to help you advance your skills and career.

Requirements

Duties & Responsibilities:

• Greet, monitor, and track all visitors and participants, ensuring the safety, security, and professional appearance of the front desk.
• Orientate prospective participants through site tours, program overviews, eligibility requirements, and benefits to establish familiarity with programs and services.
• Develop and implement strategies for member retention and recruitment.
• Manage and maintain the Salesforce platform, configuring and customizing applications to meet organizational needs.
• Maintain accurate and up-to-date membership records and program data within Salesforce, CitySpan, CBPS, and other related programmatic databases.
• Create and maintain reports and dashboards to provide insights and support decision-making.
• Provide training sessions for end-users to ensure effective use of Salesforce and troubleshoot any issues.
• Maintain monthly data and reports required for program support and grant compliance, ensuring all information is accurate and up to date across multiple platforms, primarily Salesforce.
• Ensure all operational, informational, and data-related deadlines are met.
• Distribute information about upcoming events and activities to students, parents, and the public.
• Maintain updated bulletin boards with important notices, procedures, and guidelines.
• Maintain ongoing communication with staff regarding each youth’s progress and collaborate on educational, social, athletic, and recreational activities.
• Comply with any other tasks and duties required by the supervisor.