Customer Service Usher/Gateman - 90037817 - Boston

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

Job Summary

Must be familiar with Amtrak Transit trains, have a thorough knowledge of timetables and connections, must compile up-to-date book on schedules and train information pertaining to the job.

Essential Functions

• Check tickets of passengers in the Seating Area and interface with the public in a courteous and efficient manner.
• Must assist passengers.
• Make announcements over the PA in a clear, concise manner.
• Assist passengers to the trains and helping passengers from the trains to the station.
• Assist Supervisors and Desk Clerk between train assignments and checking tickets.

Minimum Qualifications

• Some experience in a customer facing, service-oriented position.
• High School Diploma or GED Equivalent.
• Able to lift 50lbs.
• Make announcements over the PA.

Preferred Qualifications

• Maintain a clean and safe work environment when covering Desk Clerk, Seating Area and Information Clerk.
• Some years in a service-oriented position.
• Must conform to Amtrak’s Standards of Excellence and prescribed code of dress.

Communications and Interpersonal Skills

• Must have excellent oral and written communication skills.

The hourly range is $27.23 – $36.30 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

 

Requisition ID:165750
Posting Location(s):Massachusetts

Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-se