Exchange Officer

This position is responsible for providing exceptional customer service to the organization’s clients. Duties include onboarding and training of new clients, trouble-shooting technology issues, and maintaining strong client relationships. Supports more complex transactions with demonstrated industry knowledge.
• Executing on subject matter experts’ consultations with clients
• Preparing transactional documents and agreements both manually and via software applications related to company service offerings.
• Maintaining client files, reports and providing administrative support as may be required
• Assisting with cash management (banking and funding) to service client accounts
• Providing support to clients including troubleshooting and problem escalation as needed
• Providing strong, consistent customer service to all clients and maintains client relationships
• Assisting with onboarding and training of new clients and retention of existing clients
• Fielding inquiries from clients via phone, email, and web-leads
• Good knowledge and understanding of 1031 exchanges
• Ability to handle a greater volume of preparing transactional documents and agreements both manually and via software applications related to company service offerings
• Have working knowledge of interrelationship of forward exchanges with parking exchanges
• Ability to manage account relationships
• Responsible for more complex exchange transactions
• Conversant with more complicated issues that can arise in exchange administration such as:
o Individual or entity that owns replacement property desired by the taxpayer
o Seller financing
o Mixed use of property (i.e., farmhouse on farmland, home office within home)
o Related Party transactions
o Credits of rent and security deposit exchange implications
o Exchanging in or out of personal residences/vacation homes and investment property
o Drop & Swap issues
o Refinancing relinquished and replacement properties
o Holding period requirements
o Same taxpayer issues
o Understanding nature of different entities such as general partnerships, limited partnerships, LLCs, TICs, DSTs, Subchapter S corps and C Corps
o Escalating and assisting with issues and problems through issue resolution
o Additional tasks or responsibilities as needed by the company
Qualifications Years of Experience: • 3-7 years of applicable experience . Degree: • Bachelor's Degree in related field or equivalent experience . Certification: • Working towards Certified The transfer of the relinquished property to the Qualified Intermediary, and the receipt of the replacement property from the Qualified Intermediary is considered an exchange. To be compliant with IRC Section 1031, the transaction must be properly structured, rather than being a sale to one party followed by a purchase from another party. Exchange Specialist (CES) Designation . Skills & Abilities: • Title and An escrow agreement provides for the placement of money or other assets in the control of an independent third party in order to protect the parties involved in a transaction. The funds or assets are held by the escrow agent until it receives the appropriate instructions or until predetermined contractual obligations contained in the escrow agreement have been fulfilled.Escrow/Real Estate experience preferred
• Expert written, oral, and interpersonal communication skills.
• General understanding of 1031 exchanges.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Familiarity with the Agile values and principles