Senior Product Manager - User Experience

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE TEAM:

You will be joining a newly established product area called Experience Foundations, focused on evolving our global platform's end-to-end user experiences to drive greatervalue and differentiation.

ABOUT THE ROLE:

As a Product Manager in Experience Foundations, you will:

• Own a key product domain from conception to implementation and beyond. Drive the strategy, vision, and roadmap for your area through effective prioritization and deep expertise, while collaborating closely with the Head of Product and leadership team.  
• Contribute to the development of new customer-facing and internal platform products. Work on initiatives ranging from greenfield projects to refining existing solutions to achieve user value, strategic goals, and measurable business impact.  
• Design solutions with a global mindset, considering the needs of an international user base (e.g. UK, India, and Germany) across both mobile and web platforms.  
• Collaborate with the foundational platform team to improve overall user and product experiences, ensuring alignment with organisational goals and priorities.  
• Act as a cross-functional contributor: partner with Design, Engineering, Data Analysts, Product Marketing, and other product teams to deliver exceptional outcomes.  
• Drive product discovery efforts, working with Engineering and Design to identify opportunities, test concepts, and operationalise prototypes using both qualitative and quantitative insights.  
• Act as a strong advocate for your product area by effectively communicating strategy and updates to teams and stakeholders across the business.  
• Evangelise the voice of the customer to inspire teams and align stakeholders with the product vision, ensuring customer needs are at the core of decision-making.  
• Provide mentorship and guidance to junior product managers or team members, contributing to their growth and development as the team scales.
• Champion agile practices and contributing to improvements in product development processes and team collaboration.

WHAT WE ARE LOOKING FOR:

This role is for you if you’re a seasoned product professional with a deep understanding of user-first product development, a hypothesis- and data-driven mindset, and a passion for iterative discovery and delivery.  

• You have 5-7 years of experience in product management, with hands-on involvement throughout the full product development lifecycle, particularly in iterative product discovery and delivery.  
• You are both strategic and execution-focused, with a proven ability to drive product improvements and deliver measurable results.  
• You enjoy hands-on product management and are excited to contribute to a team that’s scaling, bringing your expertise to build great products.   
• You naturally spot opportunities for improvement in processes, tools, or team workflows and can drive impactful changes with agility. 
• You’re comfortable navigating ambiguity and can break down greenfield areas into clear steps, milestones, and actionable plans while remaining flexible to adapt as needed.  
• You are an excellent communicator, able to tailor your messaging to resonate across all levels, including senior leadership, and you are a compelling storyteller in both written and spoken English.  
• You are outcome-driven, focused on creating value for both users and the business, and can confidently pivot strategies to maintain alignment with goals.  
• You are passionate about delivering exceptional user experiences, paying close attention to UX details and ensuring end-to-end solutions meet diverse consumer needs.  
• You can define and track key metrics, combining qualitative and quantitative data to guide decisions and prioritize effectively.  
• You excel in product discovery, confidently driving validation and iteration within both the problem and solution space.  
• You are adept at simplifying complexity, finding innovative solutions to challenging pr