Customer Solutions & Experience Manager

Company Description

Informa Connect:

We are part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers with the information and people that empower them to know more, do more, and be more. No other company in the world helps more people share professional knowledge or make business connections.

Each year, we run around 800 events, create digital platforms centered on engaging news and information content, and operate professional development programs for individuals and businesses.

As a part of Inform Connect Foodservice Group, Technomic is a trusted source for data-driven decisions in a dynamic industry.

Technomic is a leading research and consulting firm specializing in the foodservice industry. Founded in 1966, we help restaurant chains, food manufacturers, and distributors navigate market trends through insights, data, and strategic consulting.

Key Services:

• Market Research: Consumer trends, menu innovation, and segment analysis.
• Consulting: Strategic planning, market entry, and competitive analysis.
• Data Analytics: Sales tracking, performance benchmarking, and predictive insights via platforms like Technomic Ignite.
• Education: Webinars, reports, and industry events.

Job Description

Are you passionate about delivering exceptional customer experiences and empowering sales and account management teams to thrive? If so, we have an exciting opportunity for a Customer Solutions & Experience Manager to play a pivotal role in shaping how our customers engage with our research-based platform. This cross-functional role bridges Sales, Account Management, and Product teams, ensuring smooth customer journeys, impactful demonstrations, and meaningful product adoption. 

What You’ll Do :

Sales Support: Mastering the Customer Journey 

• Tailored Demos & Solutioning: Engage with the account management and sales team to support customer/prospect calls that helps uncover core needs, and deliver compelling demonstrations that highlight the most relevant features and benefits. 

• Customer Advocacy:  Support translating complex product methodologies into clear, non-technical narratives that emphasize business value. 

Onboarding and Internal Coaching:  

• Conduct regular training sessions and coaching opportunities for Sales and Account Management teams ensuring deep product knowledge and sales proficiency. 

• Provide internal trainings on program enhancements 

Voice of the Customer: Driving Product Innovation 

• Customer Insights: Act as the conduit between customers and product teams, articulating customer needs and influencing product enhancements. 

• Value Communication: Collaborate with marketing and sales to develop compelling materials that reflect customer value propositions. 

• Quality Assurance: Perform final reviews of training and sales materials to ensure clarity, consistency, and effectiveness. 

Product Expertise

• Market Intelligence: Leverage both internal resources and external insights to maintain a robust understanding of product dynamics and their market fit. 

• Continuous Learning: Stay immersed in the latest industry developments to bring innovative ideas and strategies to the team. 

Qualifications

What You Bring :

• Industry Expertise: While not required, strong foodservice industry and/or market research experience that enhances credibility and influence in customer conversations is preferred. 
• Exceptional Communication: Outstanding listening, presenting, and storytelling skills that engage and inspire diverse audiences. 
• Cross-Functional Collaboration: Ability to build and sustain high-impact relationships across teams, driving results and fostering collaboration. 
• Client Relations: A proven track record of managing client relationships with professionalism, empathy, and a service-first mindset. 
• Business to Business Experience: 3-5 years in a product management, customer success, business development or account management role.

This role pays between $80,000 - $90,000 

This job posting will expire on 31st January 2025. 

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have t