Global Technology Infrastructure & Operations – Technical Product Analyst - Business Office Ops & Support

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Infrastructure, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Analyst, End User Infrastructure & Operations, reports to the GTIO Senior Manager. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with end user services, operations, and adoption planning. This individual supports internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.

This is an exciting opportunity for an experienced technology specialist to help craft the transformation of infrastructure and operations products and services for the entire McDonald's environment.

Responsibilities & Accountabilities:

• Analyze patterns and trends in customer behavior and point out new product opportunities
• Engage stakeholders across all levels of business and ability to navigate complex and decentralized organizational structures
• Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
• Serve as the bridge between the technical and business aspects of the product and/or service.
• Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership.
• Supports EUIO operational and program-level processes as needed.
• Continuously solicit feedback and evaluate EUIO’s operational processes to find opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our stakeholders.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140 - $125,130 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Passion for online and mobile technology, and knowledge of industry structure, trends, and influential companies.
• Proficient in delivering clear and concise messages to senior collaborators through written and verbal communication.
• 4+ years of product execution / technical business analyst experience with a Bachelor’s degree or 2+ years relevant experience and a Master’s degree.
• 3+ years of experience working with Microsoft products
• Direct experience on an Agile team.
• Demonstrated capabilities working in Jira and Confluence.
• Extremely knowledgeable about software developmen