Patient Food Service & Utility Ambassador

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for a Patient Food Service and Utility Ambassador to join our Patient Services team in Springfield, MA. 

SCHEDULE:

• Full-time, 40 hours a week
• 6:30-am-3:00pm
• Ability to work rotating days, including weekends and holidays

RESPONSIBILITIES:

At Baystate Health, we know that exceptional care goes beyond clinical treatment—it’s in every interaction, every detail, and every meal Patient Food Service & Utility Associate play an essential role, helping to deliver safe, high-quality meals while maintaining a clean, efficient kitchen environment that directly supports patient health and recovery.

Patient Meal Service & Customer Care

• Assist patients and families with menu selections based on dietary needs, preferences, and allergies
• Verify diet orders and ensure full compliance with nutrition guidelines
• Accurately assemble meal trays and snacks according to prescribed diets
• Deliver meals and supplements using proper patient identification procedures
• Support patients with tray setup and collaborate with nursing staff
• Record meal intake and communicate concerns to the Clinical Nutrition team
• Ensure timely, accurate tray delivery and tracking

 Kitchen Operations & Utility Support

• Perform all core dish room functions: tray assembly, cart delivery/retrieval, tray removal, and dishwashing
• Operate conveyor dish machines and perform manual cleaning of pots, pans, utensils, and equipment
• Maintain strict separation of clean and soiled items to prevent contamination
• Clean and sanitize dish room, kitchen equipment, floors, and food prep areas
• Follow proper chemical usage and sanitation standards
• Stock supplies and maintain inventory levels using FIFO (First-In, First-Out) practices
• Assist with food prep and additional kitchen support as needed

Quality, Safety & Compliance

• Follow all food safety and infection control protocols (hand hygiene, glove use, temperature control)
• Maintain temperature logs and QA/QC documentation in compliance with HACCP, JCAHO, and DPH standards
• Ensure proper sanitation practices and safe equipment handling at all times
• Uphold the highest standards of cleanliness, organization, and safety

Teamwork & Professionalism

• Deliver excellent service to patients, families, and team members
• Work effectively in a fast-paced environment, both independently and as part of a team
• Adapt to changing priorities and assist with additional duties as needed
• Serve as a positive representative of Baystate Health

LOCATION:

• Baystate Medical Center- 759 Chestnut St.
• Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
• Wellbeing programs that include but are not limited to mental, physical, and financial health

QUALIFICATIONS: 

• Ability to read, write, and communicate effectively in English
• Basic math and computer skills
• Strong attention to detail and ability to follow directions
• Excellent verbal communication and customer service mindset
• Experience in hospitality/food services industry strongly preferred
• 1-2 years' experience in customer service
• Ability to multitask

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a