Clinical Educator, Tzield - TX, LA, OK

Job Title: Clinical Educator, Tzield - TX, LA, OK

Location: US Remote, Dallas & Houston TX, New Orleans, LA, Oklahoma City, OK

About the Job

Provide best-in-class personalized patient services to ensure a positive patient experience in support of Sanofi General Medicines business priorities.  Driven by the complexity of patient identification, treatment administration intricacies, and access gateways, this role must support both internal and external care teams in the overall patient journey.

The Clinical Educator (CE) is a key field-based member of the Tzield Patient Services team and subject matter expert for Tzield and T1D. In this high touch role, the TEM will assist patients and caregivers with accessing Sanofi’s FDA-approved 14-day T1D infusion therapy. The CE provides disease and product information and on-going support, when appropriate, to T1D Patients and their caregivers.

The CE establishes and maintains a strong working relationship with the Endocrinology Health Care providers (MD, NP, PA), HCFs (Nurses, Pharm D, Leadership) and HHA nurses who provide in home care for our patients.  The CE provides sophisticated and in-depth education on the product and related access hurdles to ensure a seamless experience for patients.  He/she is a subject matter expert and critical thinker on disease state, product, administration, and services. 

The CE works collaboratively with cross-functional team members to facilitate timely and on-going access to therapy and have a high level of emotional intelligence to navigate both internal and external partners and customers.  They are solely responsible for ensuring that all patients given an opportunity to participate in our Patient Mentor program and facilitate the set-up and delivery of the interaction. CE's must also ensure full compliance with all corporate and industry policies and legal and regulatory requirements, for all field activities and report all AEs.

This is a regionally aligned field-based role.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Responsibilities include but are not limited to:

• Leads education and awareness efforts of disease state, inheritance, diagnostic and product information to patients and families through telephone communication, live/virtual patient and family meetings, and patient education programs. Facilitates a Patient Mentor program by setting up and moderating a 1:1 interaction for new patients.

• Assesses all enrolled patients’ needs and develops action plans that facilitate the treatment process as recommended by patient’s healthcare provider.

• Works with cross functional partners to identify patient specific barriers and develop action plans for resolution.  Demonstrates accountability for action plan execution and drives for success and results.

• Supports the complex pull through process of Tzield patients by maintaining excellent communication with Matrix team, HCPs and the Patient. Provides ongoing education to the HCPs regarding the infusion process based on the approved PI.

• Delivers in-depth disease and product in-services, for home health care providers of patients receiving Sanofi treatment within the home to ensure optimal care and adherence to prescribed dosing.

• Maintains expertise through continuing medical and scientific education including attendance at relevant symposium, scientific workshops, preceptorships, and review of key journals, and successful completion of internal training programs.

• Increases disease awareness by completing community and healthcare advocate educational outreach programs.

• Meets documentation requirements in CRM system to facilitate tracking of critical metrics.

• Delivers on key objectives established annually.

• Participate/travel to Patient support programs as needed.

• Must be able to travel extensively (60 to 80%)

• Ensures full compliance with all corporate and industry policies and legal and regulatory requirements, for all regional commercial activities.

About You

Knowledge, Skills & Competencies:

• Communicate any treatment barriers to the prescriber/office staff.