Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for supporting the Information Security awareness program initiatives, including protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction. Security Information & Event Monitoring (SIEM) Tool responsibilities are a key function of this position.

What You'll Do

• Participates in identifying business process requirements and related business/application solutions for a specific business need.
• May provide training and support directly to customers.
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes.
• Creates documentation of technical security requirements and functions.
• Generates and creates reports; researches and analyzes data and report trends to management/business partner.
• Under general supervision, oversees a small to medium scale projects or phases of a larger project.
• Consistent Time & Task Entries with high quality required, enables automated capacity planning accuracy.
• Conducts risk assessments, interviewing internal and external customers, to gain technical knowledge of security/ compliance requirements.
• Provides direct support to information systems development and business community regarding risks associated with new or changing technologies.
• Keeps abreast of industry advancements and incorporates that knowledge into daily work activities.
• Participates in evaluation and selection of new technology.
• Resolves security problems to obtain operations across all platforms including email, files transfer, multimedia, teleconferencing, etc.
• Required to perform duties outside of normal work hours based on business needs.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and makes recommendations to these processes
• Errors may cause significant delay of process development or problem resolution
• Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy
• Ability to establish and maintain effective working relationships within and between departments

What You'll Bring

• Must have minimum 3 years information security experience
• Must have 2+ years' experience with networking, intrusion detection, VPN, PKI, Checkpoint and PIX firewalls, CISCO; NAC; Identity management and encryption technologies
• CISSP, GIAC, CCNA, CCNP preferred
• Generally requires a BS Degree in Computer Science, Information Technology, Telecommunications, or Electrical Engineering, or equivalent work experience
• Must have hands on working knowledge of UNIX/AIX, Microsoft NT/2000, firewall multi-layer design and implementation, router access list/packet filtering (CISCO), WANs, LANs, the Internet, Intranets, network protocols and network services (i.e., telnet, ftp, etc.), Intrusion detection systems, Virtual Private Network (VPN), two factor authentication
• Experience in implementing Information Security technologies and/or processes required
• Experience in product evaluation and managing vendor relationships required
• Experience in Security Information