Sr Software Engineer-Customer Success

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

Join the Platform UX team and work with a talented group of developers building out next generation technologies in the ServiceNow cloud platform. Be responsible for the platform innovation, architecture and features, and that make ServiceNow a powerful platform used by many Fortune 500 companies.

You will have the opportunity to work on exciting technologies:  Mobile & Web conversational UIs and large-scale servers for platform products such as Virtual Agent, Live Agent Connect, Intelligent Work Routing & Assignment, Visual Task Boards powered by Chat bots, Machine Learning, and Natural Language Processing (NLU\NLG) and GenAI/LLM.

What we are looking for:

You are an experienced engineer that is passionate about

• Customer success
• building great user experiences
• or building enterprise grade systems for messaging
• or full-stack (both)

Passionate about new technologies, and ready to push the boundaries of what is achievable. Enthusiastic about working in the latest technologies, such as React, Redux, and GraphQL and/or passionate about developing large scale server-side technologies for collaboration platforms supporting rich conversational experiences blended with Artificial Intelligence.

You are looking for challenges and opportunities.  You have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the technology stack to build modern and awesome conversational experience for our customers. You must possess a solid understanding of building amazing, performant and scalable user interfaces/servers with large scale data, an obsession with design aesthetics, and engineering excellence.

What you get to do in this role:

• Work with engineering and technical support teams to resolve critical customer issues and provide custom solutions
• Build highly interactive applications that can scale with application complexity
• Create tools, libraries, and frameworks for other developers to build upon
• Apply new technology and innovation to improve platform functionality

Qualifications

To be successful in this role you have:

• 2+ years of software industry experience
• Strong written and verbal communication
• Experience in technical customer support
• Experience in designing and implementing highly interactive and high-volume applications
• Experience in backend technologies
  • Java, Junit, REST, AJAX, JSON, HTML, CSS and associated frameworks
  • relational databases, SQL

and/or frontend technologies

• Solid JavaScript experience with React, AngularJS, Cycle.js, Vue, or other frontend frameworks
• Competent in aspects of design, usability, cross-browser compatibility and accessibility
• Exposure to modern reusable theming practices such in sass, css-in-js and styled components
• Experience in test driven development with Jest, TestCafe, Cyprus, Mocha, or Selenium
• Experience in ML/Natural Language sys