Head of IT and Production Support

<div class="content-intro"><h3><span style="font-size: 12pt;"><strong>Who We Are</strong></span></h3> <p><a href="https://www.baton.io/"><strong>Baton</strong></a> is <strong><a href="https://www.ryder.com/en-us/about-us">Ryder</a></strong>’s in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.</p> <p>We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world’s most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.</p> <p><strong>Baton’s mission</strong>: enable supply chain on autopilot.</p> <p>Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you’ll love it here.</p> <hr></div><p><strong>Role: </strong>Head of IT and Production Support</p> <p><strong>Location:&nbsp;</strong>Hayes Valley, San Francisco, CA</p> <h2><strong>Basic Job Details</strong></h2> <p><strong>Job Type: </strong>Full Time<br><strong>Work Model:</strong> Hybrid<br><strong>Remote Days:</strong> Monday &amp; Friday<br><strong>Office Days:</strong> Tuesday, Wednesday, Thursday</p> <h2><strong>Job Description</strong></h2> <p>Baton is looking for a Head of IT and Production Support to help us scale. This role sits at the intersection of engineering operations, customer reliability, and enterprise IT. It is ideal for a technical leader who thrives in ambiguity, cares about both internal and external customers, and can operate strategically while staying hands-on when needed.</p> <p>You will own the vision, strategy, and execution of Baton’s Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale. You’ll lead and grow a team of Production Support Engineers, and establish Baton’s technical support function as a strategic partner to Engineering, Product, and Customer Success.</p> <p>You will also own the vision, strategy, and execution of Baton’s internal IT environment. Baton operates as an independent subsidiary with our own technology stack (Google Workspace, Slack, AWS) while being part of Ryder's enterprise environme