Retail Experience Coordinator I

Job Name: Retail Experience Coordinator I

General information

Location: Cottage Grove, MN Date: 25-Jun-2025 Company: Renewal by Andersen Posting City: Cottage Grove, MN Ref #: 8321 Job Category: Operations Posting City: Cottage Grove State: MN

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

The Retail Experience Representative I position supports medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.

PRIMARY RESPONSIBILITIES

• Manually intervene to complete one-off ordering requests.
• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment.
• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned.
• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone.
• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps.
• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs. Independently resolve escalated issues when possible, work with direct leadership when necessary.
• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices.
• Strong written and verbal skills; solution focused and results oriented. Limited direction of dail