VP, Claim - Claim Manager

 Chubb is currently seeking a VP, Claim Leader to oversee a Large Commercial D&O Litigation group consisting of 7 examiners dedicated to handling litigation claims involving Financial Institutions D&O/ E&O, Fiduciary and Transactional Risk claims.  The position will be based in our Jersey City office and report to the Senior Vice President of Large Commercial D&O Claims.    

Duties & Responsibilities:

• Ensures handlers conduct appropriate and proactive claim handling as set forth in the handler goals and Best Practices.
• Train, mentor and develop staff who are at different stages of their career and experience levels 
• Provide advanced technical guidance on claim investigation, reserving, case resolution and settlement strategies
• Actively participate in claim file and quarterly calls to address internal workflows, systems and compliance issues
• Conducts timely and appropriate reviews of authority and reserve requests as well as escalation issues from handlers. Demonstrates an understanding of common legal principles, statutes and regulatory issues related to claims. Uses a rational, data driven approach to decision making, staying focused on objectives. Identifies advanced implications of complex situations and issues. Incorporates personal work experience with available information to make and implement non-routine, more advanced decisions. 
• Drafts and implements Best Practices Action Plans following audits to address identified improvement opportunities and tracks effectiveness of the plan.
• Demonstrate highly developed analytical, problem-solving and negotiation skills
• Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
• Partner with internal business partners such as underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
• Partner with external business partners such as brokers, producers, and law firms.
• Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues
• Effectively control the use, work product and expenses of outside vendors
• Exercise leadership by conducting reviews of examiner work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
• Show exceptional performance management skills by providing timely training, coaching and feedback and creating meaningful business goals and development plans
• Positively influence the team environment to maintain a high level of employee engagement
• Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
• Assist with outside counsel selection, management and oversight
• Communicate with senior management team on matters of significance
• Identify litigation and claims trends and advise business clients and other claim staff regarding opportunities to address these trends

 Technical Skills & Competencies:

• Advanced understanding of Claim Best Practices and Business Analytics
• Ability to incorporate analytical data into team management
• Exceptional negotiation skills and resources that will influence team results
• Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
• Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
• Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
• Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
• Track record of success in coaching and developing staff
• An ability to be flexible, imaginative and to work well in teams
• Exceptional organizational, prioritization and time management capabilities
• Innovative thinker with ability to multi-task, plan and delegate appropriately

Qualifications: 

 Approximately 10+ years of claims and/or legal experience in insurance claims and Directors and Officers, Fiduciary and Transactional Risk liability insurance

• Excellent written and oral communication skills
• Ability to manage claims examiners in multiple jurisdictions and within compliance standards
• Prior supervisory experience required
• Demonstrates a background in leadership
• Proven track record of success