Principal Associate, Change & Transformative Communications

Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Change & Transformative Communications

We’re seeking a Principal Associate to join our Corporate Communications team to execute transformative communications that drive successful business outcomes on Cyber and Enterprise Data priorities and initiatives. The successful candidate must be a big picture thinker, who’s focused on efficient, high quality communication deliverables that get folks to take action while reducing friction with the business. 

Ultimately, the ideal candidate’s guiding light is driving business outcomes through impactful communications. You’ll get to work with different teams and on a variety of topics from internal product launches, to strengthening adoption of tools and platforms, to training behaviors and best practices to all of Capital One. 

We’re looking for an individual who is excited about helping to drive our communications agenda as well as playing an integral part in the evolution of our organization. We need an individual who loves to edit and write, and while you don’t need to be a technical expert, you should be willing to partner with them to translate complicated technical topics into user-focused, succinct and engaging content.  We operate in a fast-paced environment with constantly evolving priorities and needs: while we take our work seriously, we don’t take ourselves too seriously. 

The candidate should possess excellent written and verbal communications skills along with a curiosity to learn about new technologies/channels, analyze data to make informed strategies, expertise in relationship-building, and strong project management skills with the ability to manage multiple projects and deadlines at once.  

 

Responsibilities:

• Support and help execute communication plans and campaigns that drive transformative work across the Enterprise

• Support and help execute change communication strategies and plans to minimize user impact and friction

• Write, edit and deliver communication content in various channels (weekly newsletter, email, Pulse, slack, etc.)

• Partner with internal customers to determine needs and provide creative, effective solutions 

• Interact with product and engineering teams as a communications strategist, recommending impactful communications campaigns

• Manages best practice documentation and templates, handbooks, and change comms editorial calendar

The Successful Candidate will have:

• Excellent written and verbal communication skills

• Experience with a variety of communication channels (Gmail, Zoom, Slack, etc.)

• Ability to manage multiple communications campaigns and work effectively across organizations and levels

• Strong organizational skills and attention to detail

• Ability to analyze data, and make data-driven recommendations to improve communication deliverables, processes, and performance against stated business objectives

• Ability to proactively problem solve and self-motivate

• Ability to pose insightful questions, listen to others and learn

• Proclivity to action vice rumination

• Openness to regular and candid feedback 

• Ability to build lasting, internal relationships and partnerships to build trust and influence better communication outcomes

Basic Qualifications:

• Bachelor’s degree or Military Experience

• A least 3 years of experience in Communications or Business

• At least 3 years of experience communicating on technical topics, such as software engineering, product management, information security, data, enterprise platforms, or any combination of the five

Preferred Qualifications:

• Master’s degree 

• At least 4 years of experience in Communications

• At least 1 year of experience with GSuite in a professional environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candi