flex Senior Manager - Loyalty Program Risk

JOB SUMMARY 

Reporting to the Sr. Director, Loyalty Program Risk, the Senior Manager will serve as a leader within the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty and Gift Card programs and mitigation of financial fraud risks. This role manages risk mitigation perspective, processes and protocols incorporating anomalous activity detection, trend identification, monitoring, reporting and remediation on internal and external Loyalty. This role requires pro-active partnership with leaders worldwide across various Marriott disciplines (Internal Audit, Legal, Risk Management, CEC Operations, Finance, GT) and with the growing list of external partners including airlines, bank partners and online commerce. 

 

The Senior Manager will serve as a subject matter expert on fraud risks and best practices. This role will manage initiative projects and workstreams, as well as take responsibility for developing and managing data sets and reporting, we well as provide proactive support to compile, analyze and translate data into actionable information. The Senior Manager will work closely with Sr. Director and other team leaders to develop the fraud/risk perspective for new and evolving programs and projects and will be a key liaison for the Loyalty Business. The Senior Manager will own processes, protocols and SOPs and provide leadership for the broader global Program Risk team. Role will partner to support evolution of regulatory requirements and systematic risk decisioning. 

 

Role must be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, managing multiple workstreams, and devising and executing strategies to deliver against current and future Loyalty program priorities, thereby strengthening competitive advantage through excellence in effective risk assessment and establishment of mitigating controls. 

 

 CANDIDATE PROFILE 

• Education and Experience Required Bachelor’s Degree in Accounting, Finance, or business- related field 6 + years of experience in finance, risk management and/or fraud mitigation in a global organization 
• Experience in a management role; demonstrated success leading and developing a strong organization and workforce in a complex, service-intensive, deadline-driven environment. 
• Demonstrated ability to lead and manage business initiatives and change, leveraging strong data analysis skills – including querying and manipulating large data sets using tools such as Microsoft Excel and Access (pivot tables, modeling, etc.). 
• Preferred Lodging/hospitality industry experience strongly preferred; knowledge of loyalty program strongly preferred. 
• Visualization and dashboarding experience using Tableau of Power BI. Knowledge of Marriott specific accounting and finance processes and systems. 

 

 CORE WORK ACTIVITIES 

• Partner with the Sr. Director for development, maintenance and communication of risk mitigation perspectives Drive and support project initiative workstreams involving various partner teams. 
• Develop and maintain impactful fraud trend analyses, dashboarding and reporting 
• Document processes and implement best practices across the global teams and loyalty program with a focus on proactive analysis and reporting to minimize risk. 
• Contribute to the organizational effectiveness. Evaluate and recommend opportunities to streamline and add efficiencies to processes and protocols, as well as clarify work roles. 
• Develop and apply high risk transactions criteria to alert reporting by understanding the key drivers in suspicious activity detection 
• Develop and maintain close partnership with Loyalty business to ensure fraud risks are routinely considered as part of business decisions 
• Support the evolution and growth of the programs and related risk environment by managing continuous evaluation of team processes, as well as controls in place to monitor and mitigate program abuse. 
• Manage risks within a dynamic environment. Analyze current trends and anticipate future considerations. Provide actionable feedback and recommendations to leaders. 
• Responsible for maintaining, developing and ensuring leadership alignment on fraud mitigation processes, protocols, SOPs and training materials Serve as a subject matter expert with strong working knowledge of the Loyalty program and corresponding risks. 
• Perform ad-hoc analyses for and/or provide information to and advise key partners. 
• Establish and maintain strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable information and customer satisfaction. 
• Coach team by providing specific feedback to improv