Senior Credit Collection Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Cash Collection Representative to join our Finance Shared Services team. In this role, you will be responsible for proactively improving the company's ageing profile and Days Sales Outstanding (DSO) status by applying focused and consistent collection practices.

This role is integral to optimizing cash inflows and ensuring the timely resolution of invoice queries and disputes.

What You'll Do (Responsibilities)

In this role, you will:

• Carry out reminder actions (including telephone calls and dunning letters) according to weekly objectives and maintain accurate, up-to-date customer details and account records for your allocated portfolio.

• Collaborate with internal and external customers such as the Billing Team, Customer Services Teams, and the Dispute Resolution Champion to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.

• Ensure compliance with organizational standards by successfully achieving all cash collection, invoice query, and other targets set by the Credit Manager, while providing required data for all internal and external reporting requirements.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Minimum 3 years of experience within a large-value commercial Credit Control environment.

• Strong knowledge of the dunning process and excellent written and verbal skills, including a professional telephone manner.

• Proven ability to perform under pressure and meet tight deadlines, along with rigorous analytical skills for reviewing the customer ledger over multiple periods.

• University degree in an Economic field of study

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Category: Finance