Customer Solutions Specialist

Linde Gas & Equipment Inc.
Customer Solutions Specialist
Location: Pittsburg, CA

Linde Gas & Equipment Inc. is seeking a dependable Customer Solutions Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you!

• Competitive pay

• Comprehensive benefit plan (medical, dental, vision and more)

• 401(k) Retirement Savings Plan

• Paid time off (vacation, holidays, PTO)

• Employee Discount Programs

• Career growth opportunities

• Pay range: $22.00 - $29.00 hourly (commensurate with experience)

What you will be doing:

• ·       Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• ·       Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
• ·       Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
• ·       Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• ·       Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• ·       Provides quotes and assistance to sales force and management within set parameters.
• ·       Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
• ·       Provides customers with informational materials such as sales brochures, marketing flyers, etc.
• ·       Responsible for phone inquiries for service calls and part orders.
• ·       Builds and maintains effective working relationships with all internal Linde customers.
• ·       Performs at a high level to meet call center performance metrics.
• ·       Outsources products and goods from internal and external locations.
• ·       Other duties as assigned.

What makes you great:

• ·       High School Diploma required, college or equivalent experience preferred
• ·       Minimum of 2 – 4 years of customer service or in store sales experience required
• ·       Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• ·       Hands on experience in Specialty Gas/Hydrocarbon industries, required
• ·       Strong computer skills, including Microsoft applications and Lotus N