Commercial Senior Business Management and Controls Specialist (US)

Work Location:

Mount Laurel, New Jersey

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Production Control Manager II is responsible for providing production support for a Commercial and Payment Operations business line through monitoring of daily processing status, oversight of incident management, support of business partners, and engagement of technology resources. In addition, collaborates with the business line to create management reporting and engages in vendor oversight.

Depth & Scope:

• Provides direct support to Business Line leaders
• Communicates directly with Business Line leaders during critical junctures of processing
• Acts as a Business Line resource for key stakeholder and business partners
• Provides an in-depth understanding of Business Line related policies, payments system rules, and regulations
• Critical Involvement with Commercial and Payment Operations workflows and contributes to development and maintenance of department procedures and controls
• Facilitates and/or participates in incident management and post incident review (PIR)
• Oversees the necessary escalation steps to reach out to the various IT teams and Host Operations with other critical activities
• Coordinates touch point emails throughout day/night
• Oversees monitoring of critical inbound and outbound transactions/files, as well as system interfaces
• Compiles reporting of nightly and selected monthly metrics and SLA's
• Contributes to daily huddle reports and business scorecards
• Collaborates with various project resources to support systems and process enhancements, leveraging PMLC expertise
• Responsible for vendor oversight functions required of the Business Line
• Instrumental in coordinating activities related to Business Continuity and Disaster Recovery

Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below
• 4+ Years of related Commercial and Payments experience
• Excellent verbal and written communication skills
• Proven technology experience working through file, network and transmissions issues
• Strong understanding of supported Commercial and Payment Operations functions
• Technical knowledge along with a strong understanding of PMLC

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads, coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
• Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management

The above statements are intended to describe the general nature