Junior Media Producer, Customer Care Creative (CCC)

<p><strong>Junior Media Producer, Customer Care Creative (CCC)</strong></p> <p><strong>About the Team and Position<br></strong>We're building something different at Carvana — a Customer Care team that communicates through compelling, high-quality media. We need a Media Producer who's hungry to own creative projects end-to-end, move fast, and make work that actually lands. If you thrive when given ownership, embrace AI as a force multiplier, and care deeply about the craft, this is your role.</p> <p><strong>What You’ll Be Doing</strong></p> <ul> <li>End-to-end production — concept through delivery. Video, photography, and graphic design for Customer Care initiatives: training content, email templates, event materials, digital signage, recognition programs, and more.</li> <li>All three production phases independently: pre-production, production, and post-production.Event coverage — photography and videography with same-day or next-day turnaround.</li> <li>Departmental branding: digital signage, seasonal visuals, cultural moments.</li> <li>Production archives and handoffs — organized, documented, seamless.</li> <li>Other duties as assigned</li> </ul> <p><strong>How You’ll Work</strong></p> <ul> <li>Lead projects with minimal oversight. Develop shotlists and storyboards, manage timelines, partner with stakeholders, and deliver work tied to real business outcomes.</li> <li>Move forward, not sideways. When requirements are unclear, narrow scope and ship — don't wait for perfect clarity.</li> <li>Use AI as a creative accelerator. We actively use generative AI for scripting, ideation, image generation, and editing assistance. We expect you to integrate these tools naturally into your workflow.</li> <li>Collaborate with a peer media producer to balance workload and push each other's creative thinking.</li> <li>Connect your work to outcomes. Understand how media drives employee engagement, retention, and recognition — and make content that reflects that.</li> </ul> <p><strong>What You Should Have</strong></p> <ul> <li>1-2 years of experience in video production, graphic design, and photography — ideally in corporate communications, internal comms, or a creative agency.</li> <li>A strong portfolio showing range across video, design, social media and photography. (Required with application.)</li> <li>Proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Illustrator) and CapCut. DaVinci Resolve experience is a plus.</li> <li>Comfort with AI tools like Claude, ChatGPT, or similar for creative workflows.</li> <li>Experience with Google Workspace and Microsoft 365 for collaboration and project management