Customer Support Assistant

Company Description

About SharpContra
At SharpContra, we are committed to excellence and providing top-tier services to our clients. We focus on innovation and continuous growth, and we are looking for passionate individuals to join our team.

Job Description

Job Description

SharpContra is seeking a Customer Support Assistant to join our team in Reno, NV. We are dedicated to providing exceptional customer service and support to our clients. As a key member of our support team, you will address customer inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, or in person.
• Resolve customer complaints by identifying solutions and ensuring timely follow-up.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and overall customer satisfaction.
• Assist in onboarding new customers by providing essential guidance and support.
• Identify and report recurring issues or patterns to management.

Qualifications

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Problem-solving mindset with attention to detail.
• Proficiency in basic computer systems and CRM tools.
• Prior experience in customer service or support is preferred but not required.

Additional Information

Benefits

• Competitive salary: $45,000 - $50,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training to enhance your skills.
• Friendly and supportive work environment.
• Paid time off and holiday benefits.