Channel Operations Analyst

No Agency Submissions Accepted.

Onsite work in Sunnyvale, CA 3 days per week

In this role, you will support Illumio's growth by playing a pivotal role in providing operational support to channel sales, field sales, marketing, and finance teams, ensuring the integrity of partner-related business and managing partner-related processes. 

Everyday you will build and analyze reports, respond to ad-hoc requests from various teams, manage the PRM application, and troubleshoot system-related issues, contributing to the efficiency and effectiveness of the sales process.

To thrive in this role, you must have 3-5 years of sales or channel operations experience, a deep understanding of channel ecosystems, strong analytical skills, proficiency in CRM and PRM applications, and the ability to work independently and creatively solve problems with minimal supervision.

About the Team:

The Illumio Sales team consists of individuals who are already at the top of their game – and yet know there is always more to learn. We came here because we want to invest in our personal performance and growth, beyond but also including, our commission checks. We are looking for fellow team members who believe that they will maximize their success by making a real impact in their customer’s business.  

Illumio protects one third of the US economy including over $1 trillion dollars of transactions at just one bank. We protect our customers’, and even our competitors’, sales pipelines on over 100k machines. We protect the personal and financial details of every US homeowner at Fannie Mae. When you order your coffee, think of Illumio, we protect one of the largest retailer’s production data centers. What we do protects millions of people and billions of transactions. When we sell, risk goes down for our customers–we are building trust in the infrastructure of the economy and reputations, stock prices, and the future of commerce takes a critical step forward.

Illumio is seeing tremendous growth and our partners are critical to our foundation and strategy.  We are seeking a motivated, detail oriented, and creative individual to join our Sales Operations team as a Channel Operations Analyst. The Channel Operations Analyst will play a pivotal role in providing operational support to various Illumio teams including channel sales, field sales, marketing, and finance.  The successful candidate will have excellent communication skills, is great at multi-tasking, and can work independently as well as part of a global team, providing support to North America, Europe, and Asia.

The ideal candidate will be passionate about developing and implementing strategies to support the channel sales organization as well as other teams that rely on the data related to the sales process.

The position will report to the Senior Channel Programs Manager and work to support a variety of partner-related programs and initiatives across North America, Europe, and Asia. 

Key Responsibilities:

• Ensure the integrity of our partner-related business. The Chanel Operations Analyst will play a critical role in the audit and compliance function of our Deal Registration process

• Build, run, and analyze reports and dashboards for users and managers & in doing so, provide insight into the business

• Respond to ad-hoc requests flowing into channel operations from various teams regarding reporting, system-related troubleshooting, and general support

• Manage Illumio’s PRM application, Impartner, and become a power user in the application while maintaining the integrity of the data and processes within the tool

• Manage partner-related processes including partner portal access, MDF & partner incentives

• Assist with the lead to opportunity process in support of the sales and channel teams

• Investigate and troubleshoot issues related to processes built in Impartner & Salesforce

• Create and maintain documentation on processes, policies, and relevant training materials

 

Experience:

• Bachelor's degree required

• 3-5 years of previous sales operations/channel operations experience

• Deep understanding of a channel ecosystem including various partner types (Reseller, Distributor, SI, MSP, etc.)

• Strong analytical skills, disciplined attention to detail, highly organized and thorough

• Outstanding interpersonal skills

• Proficient with MS Office Suite. Intermediate/Advanced level Excel & PowerPoint skills preferred

• Admin experience with CRM (Salesforce) and PRM (Impartner) or similar is a must

• Ability to take