Chinese Speaking Medical Receptionist (Mandarin/Cantonese)

This is a remote position.

• Full-time, 40 hours per week (Monday-Friday 9am-6pm ET)(9 PM to 6 AM PHT) with 1 hour unpaid lunch break, some Saturday availability if the candidate is willing and wants to work overtime / 9:00pm - 6:00am Manila Time
  
• Remote position, ability to work set hours on East Coast time
  
• 1-2 weeks of training provided by the practice
  

• Answer incoming phone calls and emails from patients
  
• Schedule appointments and follow up on cancellations/rescheduling
  
• Verify patient insurance eligibility and benefits
  
• Download lab results, update electronic medical records, and forward information to doctors
  
• Triage calls from English and Chinese-speaking (Cantonese/Mandarin) patients
  
• Provide a positive and professional experience for all patients
  

Requirements

• Excellent communication skills in English, Mandarin/Cantonese.
  
• Previous experience in a medical office or customer service role
  
• Proficiency with computers and ability to learn new software/systems
  
• Strong multitasking abilities to manage multiple requests simultaneously
  
• HIPAA compliance and protecting patient privacy
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job