Quality Expert - Centralized 3rd Party Manufacturing

Job title – Quality Expert – Centralized 3rd Party Manufacturing
Location – Poznań
Job model – Hybrid, with some travel (max 10%)

 

 

Are you an experienced quality professional with a passion for excellence? Join our dynamic Centralized 3rd Party Manufacturing (C3PM) Quality Team at our Human Nutrition and Care Business, where you'll lead the charge in ensuring the highest quality standards for our diverse food product portfolio, manufactured by our partners and co-manufacturers.

 

 

As a member of this critical team, you'll oversee a wide range of quality activities including customer complaint management, support of customer requests, change management, risk assessments and quality performance management, driving seamless operations and customer satisfaction globally.

 

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

 

Your key responsibilities

 

1. Supplier, Co-Manufacturer, and Toller Oversight & Product Quality Management
Coordinate the qualification a (new) co-producer/material to ensure compliance to market regulations, respect the quality agreements, appropriate GMP level and other process related requirement needed to meet the Product Specifications.
Conduct regular audits, inspections, and performance reviews to ensure compliance with all relevant food and pharma regulations and standards.
Single point of contact for our co-manufacturing partners for all quality and regulatory aspects: Develop and maintain strong relationships with external partners to facilitate effective communication and issue resolution.
Oversee the quality of specific assigned products from production through to delivery, ensuring all products meet required quality agreements, standards, and specifications.
Provide final and global approval for releasing a product to market
Perform thorough risk assessments of suppliers to identify potential quality issues and supply chain disruptions and create mitigation strategies.

 

2. Quality Assurance Processes & Regulatory Compliance
Develop, implement, maintain, and continuously improve quality assurance protocols and procedures to enhance product quality and operational efficiency.
Plan and execute monitoring plans (spot checks) on Third Party Manufactured products.
Conduct root cause analysis and ensures corrective actions for any quality issues.
Contribute to change management for products which are responsible.
Maintain accurate and up-to-date quality records and documentation.
Ensure all Quality Management System documentation is up-to-date, accessible and complies with regulatory and company requirements.

 

3. Data Analysis, Reporting, and Customer Interaction
Collect and analyze quality data to identify trends and areas for improvement.
Measure supplier performance in terms of quality, delivery, and service
Address and resolve quality-related customer complaints and issues.
Work closely with the customer service team to ensure timely and effective communication with customers, including questions/request on quality related aspects
Propose changes of quality assurance processes based on customer feedback to enhance product quality and customer satisfaction.

 

4. Continuous Improvement and cross-functional collaboration
Collaborate with cross-functional teams to ensure quality objectives are met bring the expertise of dsm-firmenich global functions to challenge and support the different co-manufacturers.
Coordinate/communicate with the different global stakeholders (e.g. supply chain, global quality, product management) any quality related issues.
Lead and participate in continuous improvement projects to enhance product quality and operational efficiency.
Propose and implement solutions to improve quality assurance processes.

We bring
• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Being a part of an agile local team at the site.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Opportunity to build a career in a company supplying sustainable products.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where