Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.   

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. 

Summary of the Position:

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. The Client Service Coordinator will report to the General Manager and will be based at The Franklin in Chicago's West Loop.
 

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality:

• Be the first point-of-contact and concierge in the Property Management Office (PMO)

• Provide a warm and welcoming experience for customers and visitors

• Promote Tishman Speyer’s ZO. amenity offerings

• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner

• Actively support the Property Management team in fostering long lasting relationships

Operations:

• Provide support to ensure smooth operations of the PMO

• Manage customer requests using our work order system and coordinate with building operations team

• Assist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely manner

• Assist new customers with onboarding procedures

• Schedule periodic contracted services with building vendors as needed

• Update office files as and when required

• Distribute daily freight elevator and loading dock schedule

• Coordinate incoming and outgoing mail, overnight deliveries, and courier service

• Maintain certificates of insurance for contractors, customers, and vendors

• Update all directories and emergency contact lists as needed

• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 1 to 3 years of experience in the commercial real estate or hospitality industry

• Bachelor’s degree

• Proficient in Microsoft Office or equivalent

• Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

• Thrive in an innovative and fast-paced environment

• Demonstrate strong interpersonal skills

• Provide exceptional customer service

• Support Tishman Speyer’s hospitality initiatives

Additional Requirements:

• Prolonged periods of standing

• Frequent walking

• Occasionally lift and/or move 10-20 lbs

*Onsite presence is required for this position. 

The base compensation for this role is $55,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. Th