Product Owner, Employee Virtual Assistant- Remote

Job Description

The Product Owner, Employee Virtual Assistant is a role for a passionate Product Owner who will define and drive delivery of the product roadmap for Aramark’s employee-facing virtual assistant. The virtual assistant, built on cutting-edge generative AI technology and accessible through digital channels as well as voice, provides fast and easy access to support and answers across employee services, from IT to Payroll to HR and much more. To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile and user-centered design values, principles, and practices. Ability to analyze data guided by strategic thinking is critical. 
In this role, you will manage end-to-end delivery, drive measurable outcomes, and build long term partnerships.

About Tech@Aramark
Tech@Aramark delivers services that enable our businesses to effectively use technology to achieve exceed our business results. We believe it is our responsibility to make it easy for “technology to just work.”  We are driven to give the users of our services an excellent service experience, allowing their focus to remain on Aramark’s clients and consumers. 

The Digital Experience team is the leader of human centric interaction points in Tech@Aramark, uncovering impactful insights and transforming Aramark’s end users experience. Using leading-edge technology and analytics, Digital Experience synthesizes operational and consumer data to optimize strategies that enhance the end user’s experience and blaze a trail for innovation.  Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, the Digital Experience team harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.

Job Responsibilities

Lead employee virtual assistant solution through iterative design, development, and delivery.
•    Communicate with Aramark stakeholders to understand business objectives. Ask the right questions, craft solutions, and deliver validated commerce products and capabilities to help create positive business outcomes.
•    Flex between business stakeholder communication and technical discussion with ease.
•    Create and maintain a backlog of feature requests to meet identified needs. 
•    Prioritize open requests based on overall strategy, juggling scope, time, and budget. 
•    Rapidly iterate on prototypes and working applications.
•    Contribute to the planning, execution, and review of each sprint or release cycle. 
•    Act as the primary point of contact with vendor partners. Own vendor relationships and coordinate discussions between Aramark stakeholders and vendor team.
•    Deploy product to segmented      Aramark end-users. Define and establish repeatable enhancement release schedule when appropriate.
•    Define, document, and establish support process for Aramark accounts with the product. 
•    Guide the product through internal processes with Information Security, Architecture Review Board, Compliance, etc., engaging vendors and internal subject matter experts as needed.
•    Proactively share updates on product roadmap, capabilities, and feature releases with technology and business leaders. Serve as product subject matter expert.
•    Drive the practice of collecting and analyzing data about usage, adoption, etc. to inform product direction.
•    Work collaboratively with colleagues on cross-functional and co-located product & business teams.
•    Ensure product documentation is created and available for all stakeholders – i.e.: Field Operations, Deployment, Support, Marketing, Sales, etc. 
•    Participate, support and lead cross functional initiatives or projects related to the optimization of the product portfolio in various stages of the lifecycle.
•    Track project status, manage and escalate project issues and risks as appropriate.

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Qualifications

•    Bachelor’s degree in computer science or related discipline required. 
•    3-5 years of experience required. 
•    Previous experience in product management desired; previous experience as a business analyst or project manager within a technology team also welcome. 
•    Successful management and delivery of products for mid to large scale organizations utilizing a combination of internal, vendor, and 3rd party resources.
•    In-depth understanding in the areas of process development, operations, procurement, testing, systems deployment, and on-going support.
•    Proven ability to manage client expectations and communications, external vendors, and product deliverables.
•    Excellent written and oral communication skills.
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