Resident Services Coordinator - Part-Time (The Knolls at The Avenida)

WinnCompanies is looking for a Resident Services Coordinator to join our team at The Knolls at The Avenida, a 60-unit rural family property. In this role, you will work as a core part of our property management team that supports and enhances the quality of life for our residents across Winn's six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility.
You will work with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large, utilize community assessments and one-on-one coaching to establish community needs, and build a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities.
This is a part-time position, which will work 20 hours per week in the afternoons from Tuesday through Friday.
Additionally this position is offering $16.00 to $18.00 per hour.

Responsibilities

• Administer the After-School Program for ages 5 to 18 that starts at 3:00PM.
• Facilitate the Adult Program on Thursday afternoons at 4:00PM.
• Provide receptionist and front desk support.
• Implement an annual Connected Communities program for the community based on need, interest, and opportunities.
• Review and track goals with Property Manager.
• Be familiar with resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching to individuals and families based on need.
• Collect and report on resident data. Ensure accuracy and consistency with established data. Data is collected through attendance sheets and flyers.
• Implement methods of communication with residents, including but not limited to: quarterly community meetings, monthly community newsletter, event flyers, and social media updates.
• Participate in professional development opportunities provided by the region, department, and Winn.

Requirements

• High school diploma or GED equivalent
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft applications, which include Outlook, Word, Excel, PowerPoint, or Access and other web based applications.
• Excellent customer service skills.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.
• Outstanding verbal and written communication skills.
• Ability to follow a part-time (20 hours per week) afternoon schedule.

Preferred Qualifications

• Bachelor's degree in social work, business, nutrition, or related field.
• Bilingual in English and Spanish.
• Experience working 1:1 with residents who have extreme and vulnerable needs.

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About Us
With 4,400+ team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Watch this short video for a sneak peek at what it’s like to work at WinnCompanies.