Customer Sales Guide

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

General Summary: What business need will this position fill?

Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.

Job Functions: What will be required in the role?

Please list the four essential functions of this role first

• Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication including lead call workflow and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase in line with the quality standards.
• Partner with managers and other Customer Experience Guides to complete tasks and responsibilities, creating the best customer experience in line with the DT Way Standards to ensure customer and company needs are met and result in meeting sales budgets.
• Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
• Understands and executes company directives, initiatives, and expectations.
• Make phone calls, schedule appointments, answer questions and educate potential customers about their options
• Opening/closing the dealership when needed

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests
• Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
• Must execute the highest attention to detail when assisting with the sale processes

• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes

• Must practice strict discretion when dealing with sensitive information and account information

• Must be comfortable operating and parking vehicles on and off the lot

• Must be able to work autonomously and take ownership on assigned tasks

• Must assure the highest level of customer experience and satisfaction
• Required at times to work a flexible schedule including early mornings, evenings and Saturdays.

Work Experience/Education: Minimum education and/or experience requirements necessary to perform this job.

• Associate or bachelor’s degree, or equivalent amount of relative work experience
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Physical Demands: The physical demands for this job.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job position is designated as a safety sensitive position.

• Must be able to remain in a stationary position at least 50% of the time.
• Frequently move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly opera
• te a computer and other office produ