Store Manager

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Store Manager is the driving force behind the success of our high-velocity retail store and service shop. This role combines a strong emphasis on delivering an exceptional guest experience with effective team leadership, sales and service management, and comprehensive oversight of store operations. The Store Manager excels in building relationships, maintaining transparent communication, and embracing innovation. Together with their team, the Store Manager is accountable for achieving store success through exceptional customer service, active community engagement, and providing genuine and friendly customer experiences. 

 The Perks

• 100% paid health dental and vision*
• Paid vacation time*, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program* and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season*
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees

The Opportunity

• Serve as an approachable, honest, transparent, and empathetic leader for the team and the business. 
• Lead and direct all store staff to consistently deliver exceptional guest experiences, surpass key performance indicators (KPIs), and achieve store goals. 
• Proactively identify business opportunities within the store and the community, fostering meaningful relationships to enhance store performance. 
• Recruit, hire, develop, and retain a diverse team of employees, offering comprehensive training, consistent constructive feedback, genuine recognition, and fostering ongoing meaningful dialogue in line with evo's Diversity, Equity, and Inclusion (DEI) goals. 
• Create staffing schedules that align with business needs, optimize labor efficiency, and maximize productivity. 
• Provide monthly labor forecasts for full store staff, ensuring a balance between consumer demand and operational efficiency and profitability. 
• Oversee and actively manage evo's visual merchandising standards, maintain operational excellence, and exceed customer experience expectations. 
• Ensure consistent communication and adherence to company policies and practices among staff. 
• Establish a secure and supportive working environment that is respectful, positive, and free from harassment. 
• Take full responsibility for store P&L, actively managing all store expenses in line with monthly budgets and creatively addressing variances. 
• Collaborate cross-divisionally to ensure consistency across all business lines, lead company and store initiatives, and contribute valuable insights to the annual planning and budgeting process. 
• Communicate a clear vision for success, develop a plan to achieve goals, and build relationships across all levels of the business to drive success. 
• Other duties as assigned. 

Requirements

The Must Haves

• 7+ years of experience managing diverse teams and a strong passion for employee growth and development. 
• 5+ years of successful retail management experience in a complex, multi-channel, specialty retail environment, demonstrating a commitment to excellence and continuous improvement. 
• Prof