Client Strategic Initiative Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Business Unit: Signify Health
Work Type / Logistics: Remote, US, some travel required

Summary:
This position drives strategic projects for client operations improvements and execution.

Roles and Responsibilities:

• Annual client launch planning and program management

• Data gathering and analysis for initiatives (example: email rates for members)

• Gathering stakeholder feedback and creating recommendations for program improvements

• Creating and driving team building programs and engagement

• Ensure training plans for all teams, including effectiveness measures

• Process improvement roadmap development and monitoring

• Operating cadence definition and maintenance

• Portfolio monitoring and completeness checks against program requirements

• Team communication

• Escalation management process and complex problem solving across clients and stakeholders

• Launch, monitor, track new initiatives

Basic Qualifications:

• Bachelor’s degree in business, economics, operations management or related field - an equivalent combination of training and experience may be considered instead of a college degree.

• 4 or more years of relevant work experience

• Proven track record of reviewing and organizing data in Excel 

• Experience using Google Suite (Gmail, Sheets, Slides)

• Ability to clearly articulate via verbal and written communication

• Experience managing tight timelines, deliverable schedules and a diverse set of internal stakeholders to meet expectations even without explicit control of all inputs needed

• Demonstrated success collaborating and influencing internal stakeholders to prioritize work and solve problems

• Demonstrated success presenting to senior executives using data to tell stories and influence decisions

Preferred Qualifications:

• Healthcare / IT operations experience

• Requirements definition experience

• Self-starter and able to work independently in a fast-paced environment

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits