Office Support Coordinator (Administrative Support Coordinator II)

Position Summary

San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes.

Key Responsibilities

• Customer Service & Support: Provide day-to-day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns.
• Parking Management System Expertise: Work daily in parking management softwares (including but not limited to: T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records.
• Citation Appeals & Hearings: Provide determinations on first-level appeals; coordinate the administrative hearing process and superior court process for second- and third-level appeals when requested by the responsible party.
• Safe Driver Program Coordination: Share responsibility for coordinating the Safe Driver program with other officer support staff.
• Office Operations: Assist in all office operations when student assistants or staff are unavailable; utilize and maintain proficiency in all software applications within Transportation Services.
• Collaboration: Partner with colleagues to ensure efficient workflows, customer satisfaction, and adherence to university policies.
• Student Assistant Coordination and Training: coordinate student assistant recruitment, interviews, training, and task management.  

Why Join Us?

• Play a critical role in shaping the customer experience at San Diego State University.
• Develop expertise in appeals, hearings, data management, and Transportation Services policy.
• Gain hands-on experience with advanced parking management software systems.
• Contribute to the Safe Driver program and broader campus safety efforts.
• Work in a collaborative, supportive environment with opportunities for cross-training and professional growth.

Join our team at San Diego State University and help shape a safe, efficient, and customer-focused transportation experience for our campus community.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. 
• This position is designated as exempt under FLSA and is not eligible for overtime compensation. 
• Standard work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Transportation Services provides comprehensive mobility services and transportation planning for the SDSU community. We employ a diverse team of professionals who coordinate and deliver parking, transit, micro mobility, car sharing, vanpooling, and other transportation needs. Our staff provide information and customer service to our campus community for permits, citation appeals, and fleet vehicle driving certification. TS manages many vendor contracts in order to deliver services efficiently, affordably, and professionally. TS Parking Representatives are responsible for the enforcement of parking rules and regulations on campus, in addition to providing parking and traffic support for numerous events. 

For more information regarding Transportation Services, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. 

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualificat