Digital Customer Success Manager

<p><strong>Digital Customer Success Manager</strong></p> <p><strong>Scandit WARSAW</strong></p> <p><strong>Imagine the what. Build the how.<br></strong>Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.</p> <p><strong>Your opportunity</strong></p> <p>Our Customer Success teams play a critical role in ensuring overall customer adoption, satisfaction and retention, driving demand for Scandit technology, acting as trusted advisors to Scandit customers and helping them get the full value out of their investment in our technology. As we further scale our Customer Success organisation, we are building a dedicated Digital Customer Success function. This is an exciting greenfield opportunity to shape how we engage with a broad portfolio of enterprise customers at scale. You will leverage data, automation, and smart digital touchpoints to drive adoption, retention, and growth. If you are passionate about customer outcomes, thrive on working efficiently across a large book of business, and love leveraging technology to deliver value at scale, this is the place for you.</p> <p>As a <strong>Digital Customer Success Manager</strong>, you will own a portfolio of approximately 100 enterprise accounts across the Americas and EMEA (Europe, Middle East & Africa), supporting customers who are established in their use of Scandit technology. Based in our Warsaw office, you will work closely with our Account Managers (AMs), Field Marketing team, and the broader CS organisation to ensure these accounts remain healthy, retained, and set up for long-term success. You will work in a digital-first, scalable model - leveraging our Customer Management Platform (CMP) Planhat for data-driven health scoring, automated workflows, and structured virtual engagements to manage your portfolio effectively and efficiently.</p> <ul> <li><strong>Portfolio Management: </strong>Proactively work on a portfolio of ~100 named enterprise accounts across the Americas and EMEA, monitoring health, adoption trends, and renewal risk through Planhat.</li> <li><strong>Digital Engagement: </strong>Execute structured, scalable customer touchpoints, including virtual check-ins and adoption reviews where necessary without reliance on on-site visits, optimising your time across a large book of business. This also includes coordinating cross-functional work to solve customer issues.</li> <li><strong>Customer Health & Risk