Sales Operations Associate

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Description

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

 

Our location in Austin, TX, currently has an opportunity for a Sales Operations Associate.   The Sales Operations Associate provides support of the US CRM Commercial Sales Organization by managing various initiatives, reporting, and analytics as related to the Sales Operations team. This role is also responsible for training and supporting the success of the implementation & issue resolution of the Salesforce platform in the general areas of invoicing management and field inventory management.

 

WHAT YOU’LL DO

• Manage the responsibilities of the Sales Operations role as related to, but not limited to, the following:
• Support Field Sales Representatives and Managers with processing orders in Salesforce
• Problem solve sales order and commercial operation issues with a strong sense of urgency
• Examples of support provided, includes, Salesforce Sales Order entry corrections and adjustments, inventory related swaps in Salesforce.com
• Support field teams with phone calls, emails, and Teams instant messaging
• Develop and maintain understanding of Sales Operations processes, other key functional area processes, as well as various IT systems used in support of the sales force.
• Understanding & training ability to utilize Salesforce & SAP technology.
• Develops strong, positive working relationships with Sales Operations team members, Customer Service team members, Inventory teams, Quality team members, Field Sales Representatives and Managers, and other personnel this position will interact with on a daily basis.
• Collaborate with key stakeholders to develop project requirements, scope, and execute on project delivery.
• Travel for meetings and trainings, as needed, <5%
• Support various efforts to define, analyze, and recommend solutions to address sales issues based on an understanding of our current business processes and future business needs.
• Ability to support multiple Field Sales Representatives and Managers, on a national level
• Performs related functions and responsibilities as assigned

 

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s Degree
• 1 year minimum experience
• Requires Microsoft Excel, Access, PowerPoint, and Word application expertise.
• Excellent written business communication and verbal presentation skills are essential. 
• Candidate must possess a strong customer service orientation. 

 

Preferred

• Minimum of 3 years in Customer Service or Commercial Operations experience
• Experience with Salesforce.com and SAP
• Strong knowledge of spreadsheet, database, and word processing programs
• Demonstrated project management skills a plus.
• Must be able to work independently and work effectively in a team environment, requiring strong communication and collaboration skills.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
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