Patient Experience Specialist I

Description

Our eye clinic is seeking a reliable and detail-oriented Patient Experience Specialist I to join our team. The successful candidate will be responsible for welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate will possess strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

Responsibilities:

• Welcome clients and visitors to the clinic with a warm and friendly demeanor

• Manage incoming calls and direct them to the appropriate department or staff member

• Schedule appointments and manage patient check-ins and check-outs

• Verify patient information and insurance details

• Collect and process payments from patients

• Maintain patient records and ensure they are up-to-date

• Respond to patient inquiries and concerns in a timely and professional manner

• Collaborate with other staff members to ensure a positive patient experience

Requirements:

• High school diploma or equivalent

• Strong computer skills and typing proficiency

• Excellent communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment

• Detail-oriented and organized

• Empathetic and passionate about creating positive patient experiences

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! We provide our employees with continued support through: 

· On-Site Training 

· Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee,  

· Paid Certified Accreditations, and

· Unmatched resources like in-house tools to help serve our patients. 

Come where you can flourish!

Requirements

What You Bring

· Strong communication, outgoing, and positive interpersonal skills 

· Healthcare and service industry experience preferred 

· Empathetic personality with attention to patient’s needs 

· Strong organizational skills with attention to detail; ability to prioritize tasks 

· Ability to work as a team member and uphold organizational standards and values 

· Demonstrated computer literacy REQUIRED 

· Excellent judgment, dependability, and diligence 

· Demonstrated high ethical standards and integrity 

· Demonstrated accuracy and thoroughness; monitors own work to ensure quality 

· Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy 

· Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect 

· High School diploma or GED, associate degree preferred 

· Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)  

Benefits & Perks

We’ve got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get: 

· No nights or weekends = work/life balance  

· Paid uniforms  

· Paid vacation and holidays (+ two floating holidays)  

· Tuition reimbursement opportunities  

· Referral bonus opportunities  

· Discount on designer eyewear 

· Paid certified accreditation program  

Physical Requirements:

· Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

· Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. 

· Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc. 

· Must be able to be stationary for prolonged periods of time. 

Cognitive Requirements:

· Executes tasks independently.

· Learns and memorizes tasks.

· Maintains concentration/focus on tasks.

· Performs task in a demanding environment requiring multi-task and prioritize work.

· Must be comfortable working and interacting with large groups of people daily.

Compliance training and testing is required annually and as needed.

Ready to Join Our Team?