Manager, Development Data

Position: Manager of Development Data

FLSA Status: Exempt

Department: Institutional Advancement

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.

• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.

• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.

• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

The Manager of Development Data is responsible for overseeing the collection, management, integrity, and analysis of organizational data. This role ensures data systems operate efficiently, support strategic goals, and provide accurate reporting. The Manager facilitates integration across ticketing, email marketing, and financial systems, supervises data professionals, and partners with cross-functional teams to implement best practices that inform decision-making and advance the organization’s mission.

Duties and Responsibilities:

Database Management (RE NXT)

• Serve as the primary administrator for the Institutional Advancement database (RE NXT).

• Ensure the integrity, consistency, and security of data through maintenance, audits, enrichment, and normalization.

• Perform advanced hygiene tasks, including standardization, deduplication, access reviews, and structuring for accurate reporting.

• Maintain compliance with privacy regulations (e.g., CCPA, GDPR) and audit standards in collaboration with IT and Legal.

• Promote equity in data collection, use, and interpretation while implementing continuous improvements.

• Design, generate, and analyze reports to support operations, fundraising, and strategic initiatives.

• Provide dashboards, queries, and exports for Institutional Advancements staff, and manage the information request process.

• Import, export, and analyze data to ensure complete, accurate records.

• Lead system enhancements, evaluate third-party integrations, and coordinate new tool implementations.

• Liaise with HR on data imports (e.g., staff and volunteer data).

• Participate in the Development Operations Advisory Committee, maintaining code tables, data mapping, and global changes.

• Develop and document data entry, maintenance, and quality control policies.

• Train staff on system best practices, reporting tools, and data interpretation.

Ticketing System (ACME)

• Serve as departmental “power user” for the ACME ticketing system.

• Generate and analyze reports to support operations and donor/member engagement.

• Manage donor and member data exports for reporting and integration into other platforms.

• Ensure imported/exported ticketing data is accurate, standardized, and aligned with advancement needs.

• Collaborate with IT, Visitor Services, and Membership on data quality and integration.

• Develop policies and procedures for ticketing data management and train staff accordingly.

Supervision