Security Systems Specialist with German

Company Description

About Bosch Service Solutions in Timișoara

Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services, including software-based solutions, consulting and management, AI, automation and customer experience. We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Work #LikeABosch

Job Description

Main objective of the job:                                       

• Acts as SPOC (single point of contact) and supports/forwards any technical issues/questions.

Main attributions and responsibilities:

• Follows incident management procedures;
• Logs or documents all customer requests/incidents/ inquires (via all communication channels);
• Identifies and logs correctly the customer contact details;
• Creates & escalates ticket to 2nd level;
• Performs and documents remote support sessions following the procedure;
• Troubleshoots & diagnoses all issues;
• End-to-end ticket tracking and follow up;
• Shares knowledge and offers support to other colleagues;
• Trains colleagues after participating to trainings performed by 2nd level/BU’s outside our location;
• Is back-up for other colleagues when needed;
• Sets up and maintains laboratory equipment;
• Contributes to knowledge base articles;
• Assists the customer in collecting the required system data and logs;
• Is aware of the project KPI’s and contributes in fulfilling them;
• Maintains quality service by following organization standards;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Qualifications

Knowledge and Skills:

• Language: good knowledge of German and English;
• Ability to communicate, adequate tone, active listening;
• Customer oriented;
• Flexibility;
• Persuasion;
• Promote company’s image;
• Positive attitude;
• Autonomous;
• Ability to remain calm during tense situations. 

Studies:

• University Diploma 

Additional Information

#LikeABosch Benefits:

Financial benefits:

• Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets - A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 35 Ron;
• The 13th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
• Relocation package - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary.
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus; 
• Unforeseen situations - In case of unfortunate events, we support you by offering you free d