Patient Access Representative

Description

This position supports our clinical staff with patient specific administrative tasks. This position will be responsible for scheduling, documentation, insurance verification, and other administrative tasks as needed.

Essential Job Functions:

• Answer incoming calls, which may include screening calls, taking messages, and providing information to patients, physicians, providers, hospitals, and staff.
• Document correspondence in the patient's medical record. Update demographic and insurance information in the Athena EHR.
• Verify insurance and network status using payer portals and/or calling insurances
• Coordinate internal schedules and booking patient appointments.
• Ensure all necessary medical documentation is processed according to standard procedures.
• Ensure communication with patients and internal departments are accounted for and each party has a clear understanding of pertinent information in a timely manner.
• Coordinate with clinic staff to follow up on patient requests.
• Responsible for administrative duties including scanning paperwork, data entry, and general organization.
• Maintain patient confidence and protect business operations by keeping information confidential.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent
• 1 – 3 years scheduling and/or customer service experience
• Possess an understanding Insurance Plans i.e. Medicare vs Medicare Advantage
• Computer skills- EMR and MS Office (Excel, Word, Outlook)
• Problem-solving skills
• Excellent Interpersonal and problem-solving skills
• Strong attention to detail

Preferred:

• Bilingual (Spanish) preferred.
• Athena EMR experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Work Environment:

• This role routinely uses standard office equipment such as computers, phones, and photocopiers.