Senior Director, Patient Support Solutions

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

The Senior Director, Patient Support Solutions will lead the strategic development, implementation, and management of comprehensive patient support initiatives, and best in class patient-centric support services. (patients support programs, patient assistance programs) inclusive of field facing reimbursement teams and patient programs with responsibility for all TAs across Cardiometabolic, Rare Disease and Mature Business Unit. The Senior Director, Patient Support Solutions will lead their function as strategic business partners to internal and external stakeholders in driving execution excellence and innovation that acts as a key differentiator for Novo Nordisk®. The Senior Director will lead the build for agile and scalable programs centered on the patient/provider experience, ensuring that the unique needs of different TAs are met, creating best in class solutions to help patients start and stay on therapy. Under the strategic vision of the Sr. Director, Patient Support Solutions, will operate as advocates and ambassadors to patients, advancing the customer perspective and experience, both qualitatively and quantitatively, within the broader organization.

Relationships

Reports to the leader of Alternative Models, Channel, Established Brand Strategy, and Patient Support Solutions (PSS) who is a member of the Market Access & Public Affairs Leadership Team. Interacts with key stakeholders across the organization, including not limited to Patient Safety, Marketing, Finance and Operations, Sales, Market Access, Public Affairs, Legal and Compliance. Foster collaboration with cross-functional teams to ensure seamless execution of patient support initiatives. Execute a strategic vision for patient support programs that aligns Novo Nordisk, Inc. (NNI) vision, patient centricity focus and Therapy Areas which has a strong correlation to the excellent relationships and collaboration with various LTs across NNI and representing the function to the ET. External relationships include key opinion leaders (KOLs), key executives and customers, associations, and vendors, consultants, FDA, and other key critical industry relationships.

Essential Functions

• Lead strategy, vision and roadmap development for best -in-class patient support services inclusive of programs for access, affordability, initiation and field facing teams
• Critical management, partnership and leader in the strategic vision and implementation for NovoCare Pharmacy
• Commitment and drive to expand Company’s offerings to meet the diverse needs of our patients, with optionality for alternative pay models
• Champion a patient-fist culture, advocating the needs and perspectives of patients
• Develop, design and drive effective implementation of services and programs with a key focus on patient centric solutions/services with understanding of patient needs, pain points and balance with industry requirements
• Develop and maintain strong business relevant relationships with internal and external stakeholders focused on executive level decision makers and influencers
• Execute PSS solutions against well defined and understood metrics
• Create a frictionless patient and provider experience for at the journey level, delivering based on needs and channels
• Commit to execution excellence and continuous improvement of solutions for patient access, affordability and adherence, delivering solutions that drive a better patient experience with measurable impact
• Build both standardization and adaptability into PSS solutions for efficient implementation and scaling based on changes to the NNI portfol