Information Systems Support Specialist II

 

Title Description:

General Description and Conditions of Work:

This is a specialist position responsible for Network Administrative functions and maintaining, supporting and resolving problems with a wide variety of microcomputers, the LAN, and associated equipment to successfully meet information technology objectives and deadlines of the agency’s business requirements. Assists in providing emergency shelter as mandated and required. Performs other related work as assigned.

Considerable knowledge of: data processing operations, microcomputers, local area networking, mainframe computer hardware configurations and network monitoring software packages. 

Skills in: Operating, repairing, installing, initial configuration and maintaining microcomputer and network equipment.

 Ability to: analyze and diagnose computer operations problems such as those encountered in the operation of the Local Area Network; maintain clear and concise problem logs; communicate effectively both orally and in writing with both technical and non-technical personnel; exercise independent judgment in the performance of duties; plan and schedule work; coordinate projects as needed, maintain a professional and effective working relationship with users, use good judgment, tact, and be courteous; interpret and implement administrative policy; and successfully complete and utilize ongoing training modules and train others.

Minimum Qualifications (Education, Experience, Licensure, Certification): Associate degree or equivalent technical technician program in the operation of peripheral equipment, microcomputers, and local area networks supplemented with related work experience in microcomputer repair, installation and troubleshooting OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Applicants may be subject to a Criminal History Background search, Central Registry search,  
DMV/driving record check. Must pass the agency’s background checks.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers are contingent upon satisfactory results of the required checks and screening.  
All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving record must meet agency requirements.  
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. APPLICATIONS, RESUMES, AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE PROVIDED WITH THE APPLICATION. MAILED, EMAILED, FAXED, OR HAND DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.THIS WEBSITE WILL PROVIDE A CONFIRMATION RECEIPT WHEN THE APPLICATION IS SUBMITTED FOR CONSIDERATION. Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.