Job Summary: 

Works under the general supervision of the Corporate Asset Protection/Safety (AP/S) manager. Is responsible for managing the Business Intelligence Programs and the protection of Navy Exchange assets through the development and execution of all Omni-Channel Asset Protection and Safety programs, including shrink control, e-commerce fraud, and management of AP/S staff dedicated to Omni-Channel. Assists in the development of total loss and margin erosion programs focusing on causes related to fraud, waste, and abuse.   Conducts extensive analysis of business results, develops, implements, and maintains Code S Business Intelligence programs, and supports the overall Corporate Investigations team. 

Duties and Responsibilities: 

- Assists NEXCOM corporate and field management in planning, developing, implementing, and evaluating Asset Protection programs to include:  retail/services shrink control, financial systems loss, margin erosion due to fraud, waste, or abuse, safety/physical security review, and audit functions.  Recommends and implements modifications to programs, procedures, and standards on all matters involving asset protection and safety to improve efficiencies and effectiveness. Manages aspects of AP/S programs for the Navy Exchange Omni-Channel E-Commerce program and NEXCOM Enterprise Omni-Channel fraud review and response program under the general guidance of Corporate AP/S Manager.

- Possess a thorough understanding and proficiency in the use of data analysis tools and systems to effectively detect, investigate, and resolve business challenges. Utilizes Exception Based Reporting systems, Case Management systems Microsoft Access, POS Reporting Tools, SQL Developer, Discoverer, RMS, SIM, Finance Management system and other systems. Assists Corporate AP/S Manager in development of Business Intelligence reporting and analysis for Code S and other NEXCOM enterprise stakeholders. 

- Directly manages Total Loss and Omni-Channel Asset Protection personnel as assigned.  Will support and train additional E-Commerce and Asset Protection personnel on fraud prevention best practices and technical training to ensure an exceptional customer experience  

- Generates reports and makes recommendations to reduce E-Commerce fraud and Total Losses. Reports key findings to Corporate AP/S Manager and other senior leaders. Interacts and collaborates with other departments as needed. Conducts Financial Reviews for all Omni-Channel businesses as needed. Works closely with Sr. Business Financial & Fulfillment Manager to minimize fraud, waste, and abuse.

- Assists in the Asset Protection/Safety Review and Audit programs in conjunction with Code N.   Develop reporting to track results, additional reviews, and audits as necessary by Corporate AP/S Manager. Will develop training programs and train users for Audit modules within the Case Management systems.

- Conducts periodic audits of high-value merchandise and ensures all merchandise protection is risk-appropriate. Conducts audits of additional merchandise and programs as needed.

- Responsible for the coor