Retail FOH Supervisor | T-Mobile Arena

 

Position Title: Retail FOH Supervisor | T-Mobile Arena

Starting Pay: $25.00 per hour

 

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

 

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team?  We're hiring!  Great team member perks like Instapay (early access to your wages) and high interest savings both through the One@Work app.

 

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Job Summary

Summary: The FOH Supervisor is responsible for both transactional level interaction with guests, by providing a customer service experience that exceeds the customer's service expectations, as well as supervisory responsibilities for locations within T-Mobile Arena on event/non-event days, as well as day-to-day staff and store management. They will perform several day-to-day tasks related to standard retail operations, staff oversight, and additional tasks as assigned by the management team.

 

Major Areas of Responsibility

Service

• Understands and can describe product offerings, packaging/presentation, inventory, and pricing
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Adheres to location appearance guidelines (checklist)
• Ensures all products are displayed and merchandised appropriately 
• Coaches teammates on best practices and develops staff in accordance with best retail practices

Supervision:

• Serves as a lead point of contact for day-to-day operations, or acting manager if management team is absent
• Understands Levy Core signature principals and Rank and Rally core principals
• Ensures employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices
• Provides leadership within a given area of the operation and communicates needs and challenges with management as appropriate
• Teaches employees best practices as it relates to store standards on service and controls
• Identifies areas of opportunity with staff and coaches appropriately
• Ensures all employees are following uniform code, attendance, and service policies in accordance with Levy expectations
• Assist with stand assignments for events
• Assist with event count-ins, count-outs, set-ups, and sports/event preparation
• Assist with coordination of events in T-Mobile Arena
• Assist with e-commerce customer service and order inquiries
• Thorough knowledge of POS operating system

Controls:

• Follows tenders handling checkout guidelines 
• Accurately uses POS system
• Practices proper product control and handling of all inventory and equipment
• Ensures all employees are following Core Levy principals by holding themselves and others accountable for store and service standards
• Communicates all issues to management 
• Manages and control floor inventory and product offerings 
• Knowledgeable of Retail Cloud and atVenu POS Systems
• Ability to close/settle shows upon conclusion and relay financials to management for review
• Other duties and tasks as assigned by supervisor/manager

Team:

• Displays a positive attitude towards teammates and managers 
• Helps fellow team members whenever necessary 
• Proven ability to lead and communicate projects from start to finish

Availability:

• Available for all designated high volume days or black out events
• Available for Sports and Consignment events at T-Mobile Arena
• Available to pick up shifts within a reasonable ask from management
• Available for extended shifts as needed
• Available for count-ins, outs, and event preparation at T-Mobile Arena